HEI Hotels & Resorts disclosed in an August 12, 2016 notice that malware on payment-processing systems at certain properties may have captured card information used at point-of-sale terminals. The notice lists 20 U.S. hotels and property-specific exposure dates. It does not establish that every guest or transaction was affected.
Which hotels were included in the HEI breach?
HEI’s official August 12, 2016 notice lists 20 properties, their addresses, and the dates of potentially exposed transactions. The earliest listed period began March 1, 2015, and the latest ended June 21, 2016. These are the outer limits across the listed properties, not one common exposure period for every hotel. Some properties have more than one listed window.
To check whether a transaction falls within the notice, match both the hotel and the date of the card purchase against the property-by-property table in the notice. The relevant use described by HEI was payment by card at point-of-sale terminals, including terminals in food and beverage outlets. The notice does not say that online reservations or every payment system at all HEI hotels were affected.
The Star Tribune’s contemporaneous August 15, 2016 report noted that two Minneapolis properties were among the 20. Use HEI’s notice for the precise dates and addresses.
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What information may have been exposed?
HEI said the malware was designed to capture payment-card information as it passed through payment-processing systems. The notice identified the data that could have been affected as the customer’s name, card account number, expiration date, and verification code. This describes possible exposure for card use at the affected properties during their listed periods; it does not confirm that every listed transaction was captured or that any particular guest’s information was stolen.
What did HEI say it did?
In its notice, HEI said it disabled the malware, hired outside data-forensic experts, moved card processing to a stand-alone system separated from the rest of its network, contacted law enforcement, and coordinated with banks and payment-card companies. HEI said the incident had been contained by the time of the notice. These are the company’s reported actions; the cited notice and contemporaneous report do not independently audit their effectiveness.
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What should you do if you used a card at one of the hotels?
HEI’s notice advised potentially affected customers to review their account statements, continue monitoring for unusual activity, and promptly contact the bank that issued the card if they noticed suspicious activity or suspected fraud.
- Check the hotel and transaction date against the official notice’s property-specific table.
- Review the relevant card account for unfamiliar charges and keep monitoring statements.
- Contact the card issuer promptly about suspicious activity; the issuer can advise on actions for that account.
The notice is from 2016. Its old toll-free number should not be treated as verified current contact information.
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What is not established about the incident?
The 20-property figure is the number of hotels listed in HEI’s notice, not a count of affected people or cards. The cited notice and contemporaneous report do not establish a confirmed total of affected guests, captured transactions, or later fraud cases. A transaction within a listed hotel’s date window indicates possible exposure under the notice, not proof that the card was compromised.
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