Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

If Face ID won’t unlock your iPhone, first check that it’s supported and updated, that Face ID is enabled for the feature you’re using, and that nothing blocks the TrueDepth camera. Then check your position and orientation, restart the phone, and reset Face ID only if simpler checks fail. If the camera won’t work or you can’t complete setup, Apple says service may be needed.

Check the iPhone model, iOS version, and Face ID setting

  1. Confirm Face ID support and update iOS. Check that your iPhone model supports Face ID, then install the latest iOS version available for it. Apple’s troubleshooting guidance covers supported iPhone models and software checks: If Face ID isn’t working on your iPhone or iPad Pro.
  2. Verify the feature that is failing. Open Settings → Face ID & Passcode, enter your passcode, and make sure Face ID is set up and enabled for the relevant use, such as iPhone Unlock, an app, or a purchase flow. Face ID can work for one purpose while being disabled for another.

Make sure the TrueDepth camera and your face are unobstructed

Wipe the area around the front camera, then temporarily remove anything that could cover it, including a case or screen protector. Also make sure your eyes, nose, and mouth are visible. Apple recommends holding the iPhone at arm’s length or closer—approximately 25–50 cm from your face—so the TrueDepth camera can see you. See Apple’s Face ID troubleshooting steps.

Check orientation, mask use, and lighting

  • Landscape use: Face ID works in portrait and landscape on iPhone 13 and later when running iOS 16 or later. Earlier iPhone models require portrait orientation.
  • Face ID with a mask: This feature requires iPhone 12 or later and iOS 15.4 or later, and works in portrait orientation only.
  • Setting up Face ID: Use good lighting during enrollment and follow the on-screen prompts. Apple’s Face ID setup and use guidance explains enrollment and use.

Restart the iPhone before resetting Face ID

Restart the iPhone, unlock it by entering your passcode, and try Face ID again. Being asked for the passcode after a restart is expected; that prompt alone doesn’t mean Face ID is broken.

Reset Face ID and enroll again

If the camera view, settings, position, and restart checks don’t help, remove the existing Face ID setup and create a new one:

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.
#1 Best Overall
Fixerman for iPhone 11 Screen Replacement 6.1 inch, 3D Touch LCD Display Digitizer Assembly with Repair Tools, Compatible with Model A2111, A2223, A2221
  • Remind:Compatible with: ONLY for iPhone 11 screen replacement with model (A2111, A2223, A2221) (6.1inch). Please DO NOT use it on any other models.
  • Replace Any Damage: Replacing cracked,broken, dead pixy, damaged,touch response issues,wrong color issues, non-functioning screen, and make your device become new again.
  • Every kit comes with a screen replacement assembly, instruction and precision tools, but it's better to refer to the installation video on YouTube before installing it.
  • Tested before shipping and 100% working well.
  • Package list:1* Screen replacement for iPhone 11, 1* Set Repair Tool Kits,1*waterproof seal,1* Screen protector,1* Repair Flowchart
  1. Open Settings → Face ID & Passcode and enter your passcode.
  2. Tap Reset Face ID.
  3. Tap Set Up Face ID and complete the on-screen enrollment.

When to contact Apple for service

Contact Apple Support or an Apple-authorized service provider if the camera is not working or you cannot complete Face ID setup. Apple says service may be needed in those cases and warns: “Only a trained technician should service your device.” Use Apple’s troubleshooting guidance to decide what to do next.

Best Value
Genverdix for iPhone 13 Screen Replacement 6.1″ LCD Display Repair kit
  • PREMIUM QUALITY: Crafted with a high-definition display and responsive touch technology, the Genverdix screen is exclusively designed for crystal-clear visuals, vibrant colors, smooth 3D Touch and seamless functionality, restoring your device to like-new condition. Your all-in-one solution!
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  • HIGH END AND PERFECT FIT: This screen is only suitable for iPhone 13 (6.1 inch), A2482, A2631, A2633, A2634, A2635. Coming with vivid colors, high contrast, and sharp detail, the Genverdix screen ensures realistic color reproduction, naturally rendered images of clarity.
Rank #4
Ayake for iPhone XR Screen Replacement, 6.1 inch FHD LCD Display and Touch Digitizer Screen, True Tone Programmable, Face ID Remains (for A1984, A2105, A2106, A2108) Black
  • 🍎Compatibility: Only compatible with iPhone XR screen replacement (model A2105, A1984, A2106, A2108), 6.1-inch. Please confirm the phone model before ordering
  • 🍎Excellent Performance: Ayake used the Full HD Display on the iPhone XR screen replacement, which makes the high resolution, high Saturation and smooth 3D Touch
  • 🍎Installation: The Front camera and Earpiece Speaker housing was pre-installed on iPhone XR screen replacement, you could transfer the original parts to the new screen in a short time
  • 🍎Package Includes- Full HD Screen replacement for iPhone XR + glass digitizer + repair tools + Screen Protector + environmental packaging.
  • ⚠️True Tone: True Tone function needs to be activated by a programmer. ⚠️Warning: Please DISCONNECT the battery flex cable before install the screen to avoid dead screen
Rank #3
EFAITHFIX for iPhone 11 Screen Replacement LCD
  • 🌈【Premium Workmanship & High Quality Replacement】: Incell technology LCD screen. 550cd/㎡, 1:1 original size. High color saturation, high brightness, ultra-wide field, high resolution, 3D Touch and fast response. Water dripping and splashing resistance. Anti-oil, anti-fingerprint, make your phone look as clean as new. High strength to resist sharp objects, avoid scratches, explosion-proof, reduce the risk of broken screen. Super smooth and sensitive touch, more fluid experience, perfect feeling!
  • 📲【Compatibility & Application】: The iPhone 11 LCD screen replacement is ONLY fit for iPhone 11, 6.1 inch. Compatible with model A2111, A2223, A2221. NOT suitable for iPhone 11 PRO, 11 PRO MAX, XR. It doesn’t include front camera, earpiece and sensors components, so please transfer them from your old screen. With full perspective, wide color gamut, you can use it with sunglasses. Using to replace the defective screen like display problem, wrong color issue, distortion pixel, cracked or dead lcd.
  • ⛄【Easy To Install & Tutorial Manual】: The iPhone 11 LCD screen replacement kit includes all things you will need during repairing. You only need to remove other parts from original screen to new screen. You can install it according to the user manual provided in the package or the video on details page. The installation video also will be sent to you soon after you placed the order. Time-saving and money-saving! And you can use True Tone, face ID and 3D touch normally like the original screen.
  • 🎁【Design For You & Package】: No more loss of removal parts, the magnetic pad shows where you should place back removal parts, you can put all the screws and flex cable firmly on it. The screen protector makes you not need to worry about scratches or hammers. The waterproof seal maintains waterproof ability. It includes 1*compatible with iPhone 11 screen replacement+1*magnetic screw mat+1*installation manual+1*tempered glass protective film+1*waterproof frame adhesive sticker+1*repair tools set.
  • 🎐【Warranty & Customer Service】: All iPhone 11 screen replacements are strictly QC double tested and 100% in good condition before shipping. We believe in our products and offer one year warranty service for non man-made quality issue. We recommend watching the manual and video before installation to avoid damage. The 4 corners of the screen are sensitive, please be careful during the installation. If there is any issue with the screen or you have any problem, please contact us by email directly
Rank #2
for iPhone 11 Screen Replacement 6.1 Inch, Diykitpl 3D Touch LCD Digitizer Replacement for A2111, A2223, A2221, with Repair Tools Kit+Magnetic Screw Mats+Screen Protector+Waterproof Frame Adhesive
  • 📲 [ Compatibility ] This 3D touch LCD screen replacement Only fits for 6.1 inch iPhone 11, fit for models A2111, A2223, A2221, NOT for XR, 11 Pro Max, 12 or any other models. The display iphone 11 is designed according to the model, please make sure you identify the model of your device correctly before purchase.
  • 😊 [ Special Features & Package] Every screen replacement for iPhone 11 came with a Magnetic screw map, on which you can put all the screws and flex cable according to their location. And including a set of professional repair tools. A premium quality iPhone 11 lcd display digitizer. The Waterproof Adhesive Sticker will restore the waterproof capabilities of your iPhone 11 Screen Replacement Kit to keep it safe from water and moisture. A high-quality tempered film, free from worry about the screen being scratched.
  • 🔧 [Easy installation ] Every iPhone 11 screen replacement is PRE-INSTALLED with the back metal shield and camera holder. New beginners can complete the installation by following the iPhone 11 screen replacement installation video. Note: Please transfer the original camera, ear speaker, and sensors from your original screen to this new screen and keep all the functionality.
  • 📢 [ Upgrade LCD Screen ] This iPhone 11 digitizer featured with Exclusive Colors! High Brightness! High Saturation and Sensitive Touch Response! The 3D touch & Face ID will be working as the original screen after replacing the screen. This iPhone 11 LCD can be used to repair faulty & defective screens. Fix all kinds of screen issues like lagging touch response, cracked screen, distortion pixels, wrong color display, and dead screen. Give your phone a new look!
  • 📩 [Strictly QC double tested ]: All LCD iPhone 11 Screen Replacement is strictly QC double tested and 100% in good condition before shipping. A professional 24-hour after-sale service team is always here for help, please let us know if you need any assistance.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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