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Head-to-head · Help Desk Software

Zoho Desk vs Hiver

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Zoho Desk #3 in Help Desk Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Zoho Desk
Hiver #27 in Help Desk Software 6.7/10 7-day trial Free trial✓ 6 of 6 features Visit Hiver

Zoho Desk leads on 2 checks, Hiver on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Desk · 9.2/10
  • Free planonly Zoho Desk
  • Free trialboth

Zoho Desk scores higher on our rubric for help desk software: 9.2 against 6.7 out of 10; our editors rank them #3 and #27.

Zoho Desk offers free plan; Hiver doesn't. Zoho Desk leads on included agent seats: 3 versus 2.

Zoho Desk is the better fit for teams wanting broad help desk value. Hiver is the better fit for teams wanting help desk inside team email.

  • Zoho Desk fits best

    Teams wanting broad help desk value

  • Hiver fits best

    Teams wanting help desk inside team email

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho Desk 9.2/10 Visit ↗ Hiver 6.7/10 Visit ↗
At a glance
Editor score 9.2 6.7
Ranking #3 in Help Desk Software #27 in Help Desk Software
Best for Teams wanting broad help desk value Teams wanting help desk inside team email
Pricing model Free plan + paid Paid
Starting price ₹420/user/mo $25/user/mo
Free plan ✓ (best) —
Free trial 15 days 7 days
Free trial length 15 days · no card needed 7 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Live chat, Phone, Tickets, Community, Docs · 24/7 Email, Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001, HIPAA, 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 360+ integrations 18 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoho Desk 6/6 · Hiver 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 3 (best) 2
Our review
Pros
  • Free plan includes three user licenses and email ticketing.
  • Supports SLAs, ticket automation, portals, and help centers.
  • Covers web, mobile apps, APIs, and multiple messaging channels.
  • Shared inboxes, ticket routing, ownership, and workflow automation
  • Help Centers, customer portals, SLAs, CSAT, and reporting
  • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Cons
  • Free plan is limited to three user licenses and email ticketing.
  • Advanced features are distributed across higher-priced plans.
  • The broad feature set may exceed the needs of narrow support teams.
  • Advanced analytics, API access, and SLAs start on Pro
  • AI QA, skill-based routing, and SSO require Elite
  • Hiver is offered through separate Omni and Gmail products
Our verdict

Zoho Desk is cloud-based help desk software for organizations managing customer support requests across email, social media, messaging, phone, live chat, and web forms. It brings these conversations into a unified support inbox and adds…

Read the review →

Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni…

Read the review →
  1. Zoho DeskHelp Desk Software 9.2Free plan · 15-day trial
  2. HiverHelp Desk Software 6.77-day trial

Strengths and trade-offs

  • Zoho Desk — where it wins

    • Free plan includes three user licenses and email ticketing.
    • Supports SLAs, ticket automation, portals, and help centers.
    • Covers web, mobile apps, APIs, and multiple messaging channels.

    Where it doesn't

    • Free plan is limited to three user licenses and email ticketing.
    • Advanced features are distributed across higher-priced plans.
    • The broad feature set may exceed the needs of narrow support teams.

  • Hiver — where it wins

    • Shared inboxes, ticket routing, ownership, and workflow automation
    • Help Centers, customer portals, SLAs, CSAT, and reporting
    • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier

    Where it doesn't

    • Advanced analytics, API access, and SLAs start on Pro
    • AI QA, skill-based routing, and SSO require Elite
    • Hiver is offered through separate Omni and Gmail products
  • Zoho Desk9.2/10 · Free plan · 15-day trial

    A broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.

    Visit Zoho DeskFull verdict →
  • Hiver6.7/10 · 7-day trial

    A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.

    Visit HiverFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update