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Head-to-head · Help Desk Software

Zoho Desk vs Frappe Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Zoho Desk #3 in Help Desk Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Zoho Desk
Frappe Helpdesk #42 in Help Desk Software 5.3/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Try Frappe Helpdesk

Zoho Desk leads on 0 checks, Frappe Helpdesk on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Desk · 9.2/10
  • Free planboth
  • Free trialboth

Zoho Desk scores higher on our rubric for help desk software: 9.2 against 5.3 out of 10; our editors rank them #3 and #42.

Zoho Desk is the better fit for teams wanting broad help desk value. Frappe Helpdesk is the better fit for developers wanting low-cost open-source support.

  • Zoho Desk fits best

    Teams wanting broad help desk value

  • Frappe Helpdesk fits best

    Developers wanting low-cost open-source support

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Side by side

Feature Zoho Desk 9.2/10 Visit ↗ Frappe Helpdesk 5.3/10 Visit ↗
At a glance
Editor score 9.2 5.3
Ranking #3 in Help Desk Software #42 in Help Desk Software
Best for Teams wanting broad help desk value Developers wanting low-cost open-source support
Pricing model Free plan + paid Free plan + paid
Starting price ₹420/user/mo —
Free plan ✓ ✓
Free trial 15 days 14 days
Free trial length 15 days · no card needed 14 days
Deployment Cloud, Mobile Cloud, Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Tickets, Community, Docs · 24/7 Email, Phone, Tickets, Community, Docs
Integrations 360+ integrations 2 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Zoho Desk 6/6 · Frappe Helpdesk 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 3 Not checked yet
Our review
Pros
  • Free plan includes three user licenses and email ticketing.
  • Supports SLAs, ticket automation, portals, and help centers.
  • Covers web, mobile apps, APIs, and multiple messaging channels.
  • Free AGPL-3.0 self-hosting option with installation scripts
  • Unlimited tickets, agents, and customers on Frappe Cloud Sites
  • SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Cons
  • Free plan is limited to three user licenses and email ticketing.
  • Advanced features are distributed across higher-priced plans.
  • The broad feature set may exceed the needs of narrow support teams.
  • Cloud pricing applies per site rather than per user
  • Integrations focus on Frappe products and Microsoft 365/Outlook email
  • Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
Our verdict

Zoho Desk is cloud-based help desk software for organizations managing customer support requests across email, social media, messaging, phone, live chat, and web forms. It brings these conversations into a unified support inbox and adds…

Read the review →

Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets…

Read the review →
  1. Zoho DeskHelp Desk Software 9.2Free plan · 15-day trial
  2. Frappe HelpdeskHelp Desk Software 5.3Free plan · 14-day trial

Strengths and trade-offs

  • Zoho Desk — where it wins

    • Free plan includes three user licenses and email ticketing.
    • Supports SLAs, ticket automation, portals, and help centers.
    • Covers web, mobile apps, APIs, and multiple messaging channels.

    Where it doesn't

    • Free plan is limited to three user licenses and email ticketing.
    • Advanced features are distributed across higher-priced plans.
    • The broad feature set may exceed the needs of narrow support teams.

  • Frappe Helpdesk — where it wins

    • Free AGPL-3.0 self-hosting option with installation scripts
    • Unlimited tickets, agents, and customers on Frappe Cloud Sites
    • SLAs, routing, portals, knowledge base, workflows, APIs, and reporting

    Where it doesn't

    • Cloud pricing applies per site rather than per user
    • Integrations focus on Frappe products and Microsoft 365/Outlook email
    • Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
  • Zoho Desk9.2/10 · Free plan · 15-day trial

    A broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.

    Visit Zoho DeskFull verdict →
  • Frappe Helpdesk5.3/10 · Free plan · 14-day trial

    A low-cost, customizable help desk for developers who want open-source control.

    Try Frappe HelpdeskFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update