Frappe Helpdesk
Frappe Helpdesk: A low-cost, customizable help desk for developers who want open-source control. Ranked #42 of 100 in Help Desk Software by our editors (5.3/10); pricing: Free plan · 14-day trial; best for developers wanting low-cost open-source support.
At a glance
- Editor score5.3 / 10
- PricingFree plan · 14-day trial
- Best forDevelopers wanting low-cost open-source support
- Free planYes
- SLA managementYes
- Founded2008 · Mumbai, Maharashtra, India
- Facts checked20 Sep 2026
Where it wins
- Free AGPL-3.0 self-hosting option with installation scripts
- Unlimited tickets, agents, and customers on Frappe Cloud Sites
- SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Where it doesn't
- Cloud pricing applies per site rather than per user
- Integrations focus on Frappe products and Microsoft 365/Outlook email
- Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
Our verdict on Frappe Helpdesk
Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets can come from email, forms, and customer or agent portals, while customers can submit and track requests through a dedicated portal. The product also includes a knowledge base, saved replies, dashboards, reporting, and progressive web app mobile access.
Pricing is split between free self-hosting and Frappe Cloud Sites. The Self-host plan is free, licensed under AGPL-3.0, and includes installation scripts. The Frappe Cloud Sites plan costs $5 per site per month with monthly billing. That tier provides single-site hosting, managed upgrades and backups, and unlimited tickets, agents, and customers. The published $5 price is for site hosting rather than a per-user Helpdesk license, which makes the pricing structure particularly relevant for teams comparing seat-based help desks. A 14-day free trial is also available.
Its strongest fit is teams that value control over support processes and can work within the Frappe ecosystem. SLA policies support response and resolution targets, while assignment rules and automatic routing help organize incoming requests. Custom workflows, fields, and scripts provide room for tailored processes, and API access supports platform integration. Frappe Framework and Frappe Cloud are native ecosystem connections, with Microsoft 365/Outlook email also supported. Teams seeking a focused open-source help desk with flexible ticketing should consider it; organizations prioritizing a broad integration marketplace or a conventional per-agent pricing model may prefer another option.
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Frappe Helpdesk pricing
All 4 Frappe Helpdesk plans and prices →
Frappe Helpdesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Phone, Tickets, Community, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: ERPNext, Microsoft 365 / Outlook |
| Pricing | Free plan · 14-day trial (source) |
| Website | frappe.io |
| Facts checked | 20 Sep 2026 |
Frappe Helpdesk integrations
Frappe Helpdesk lists 2 integrations on its own site.
- ERPNext
- Microsoft 365 / Outlook
Alternatives to Frappe Helpdesk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Frappe Helpdesk alternatives →
Also Ranked In
Frappe Helpdesk is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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