Head-to-head · Digital Customer Service Platforms
Zoho Desk vs Crisp
Zoho Desk leads on 0 checks, Crisp on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreZoho Desk · 9.1/10
- Free planboth
- Free trialboth
Zoho Desk scores higher on our rubric for digital customer service platforms: 9.1 against 8.8 out of 10; our editors rank them #3 and #6.
Zoho Desk is the better fit for budget-conscious teams needing full ticketing. Crisp is the better fit for teams needing chat, visitor insights, and integrations.
- Zoho Desk fits best
Budget-conscious teams needing full ticketing
- Crisp fits best
Teams needing chat, visitor insights, and integrations
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Side by side
| Feature | Zoho Desk 9.1/10 Visit ↗ | Crisp 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.8 |
| Ranking | #3 in Digital Customer Service Platforms | #6 in Digital Customer Service Platforms |
| Best for | Budget-conscious teams needing full ticketing | Teams needing chat, visitor insights, and integrations |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | ₹420/user/mo | $45/mo |
| Free plan | ✓ | ✓ |
| Free trial | 15 days | 14 days |
| Free trial length | 15 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone, Tickets, Community, Docs · 24/7 | Email, Live chat, Docs |
| Compliance | SOC 2, ISO 27001, HIPAA, 2FA | GDPR, 2FA |
| Integrations | 360+ integrations | 2,000+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Zoho Desk 0/2 · Crisp 0/2 | ||
| Self-service portal | Not checked yet | Not checked yet |
| Knowledge base | Not checked yet | Not checked yet |
| Specs | ||
| Supported channels | Not checked yet | Not checked yet |
| Workflow automation | Not checked yet | Not checked yet |
| AI capabilities | Not checked yet | Not checked yet |
| Included agent seats | Not checked yet | 2 agents |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Zoho Desk turns customer emails and other channel interactions into tickets in a shared agent workspace. It is designed for customer service teams that need ticket handling alongside service-level agreements, a customer portal, a help… Read the review → |
Crisp brings customer conversations and support tools into a cloud-based workspace for support, sales, and marketing teams. Its website chat widget connects with a shared inbox for email, WhatsApp, Messenger, and other messaging channels.… Read the review → |
Strengths and trade-offs
Zoho Desk — where it wins
- Free plan includes email ticketing, a help center, SLAs, reports, and mobile apps.
- Paid plans add channels and tools such as workflows, AI, telephony, and live chat.
- Integrations include Zoho apps, Google Workspace, Jira, Slack, Salesforce, and Zapier.
Where it doesn't
- The free plan centers on email ticketing rather than the broader paid channel set.
- Social media support starts with Express, priced at INR 420 per user per month annually.
- Live chat and multi-brand help center are reserved for the Enterprise plan.
Crisp — where it wins
- Combines live chat, an omnichannel inbox, profiles, and help-center tools
- Visitor analytics and website-visit monitoring add customer context
- Connects with platforms including Shopify, Slack, Salesforce, and Zapier
Where it doesn't
- Free includes 2 agents per workspace
- Monthly plan prices rise from $45 to $295 per workspace
- Additional agent pricing and VAT may vary by plan or location
- Zoho Desk9.1/10 · Free plan · 15-day trial
A tiered help desk with free email ticketing and paid options for broader support channels.
Visit Zoho DeskFull verdict → - Crisp8.8/10 · Free plan · 14-day trial
A broad customer-support workspace with live chat, visitor insights, and integrations.
Visit CrispFull verdict →
More comparisons
All digital customer service platforms comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update