Head-to-head · Digital Customer Service Platforms
Crisp vs Chatwoot
Crisp leads on 0 checks, Chatwoot on 1, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreCrisp · 8.8/10
- Lowest starting priceChatwoot · $19/user/mo
- Free planboth
- Free trialboth
Crisp scores higher on our rubric for digital customer service platforms: 8.8 against 8.7 out of 10; our editors rank them #6 and #7.
Chatwoot is cheaper to start at $19/user/mo against $45/user/mo.
Crisp is the better fit for teams needing chat, visitor insights, and integrations. Chatwoot is the better fit for teams wanting open-source or self-hosted support.
- Crisp fits best
Teams needing chat, visitor insights, and integrations
- Chatwoot fits best
Teams wanting open-source or self-hosted support
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Side by side
| Feature | Crisp 8.8/10 Visit ↗ | Chatwoot 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.8 | 8.7 |
| Ranking | #6 in Digital Customer Service Platforms | #7 in Digital Customer Service Platforms |
| Best for | Teams needing chat, visitor insights, and integrations | Teams wanting open-source or self-hosted support |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $45/mo | $19/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | 15 days |
| Free trial length | 14 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Desktop, Mobile | Cloud, Self-hosted |
| Platforms | Web, Windows, macOS, iOS, Android | Web |
| Support | Email, Live chat, Docs | Email, Community |
| Compliance | GDPR, 2FA | SOC 2, GDPR, SSO/SAML, 2FA |
| Integrations | 2,000+ integrations | 15+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Crisp 0/2 · Chatwoot 0/2 | ||
| Self-service portal | Not checked yet | Not checked yet |
| Knowledge base | Not checked yet | Not checked yet |
| Specs | ||
| Supported channels | Not checked yet | Not checked yet |
| Workflow automation | Not checked yet | Not checked yet |
| AI capabilities | Not checked yet | Not checked yet |
| Included agent seats | 2 agents | 2 agents |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | Crisp brings customer conversations and support tools into a cloud-based workspace for support, sales, and marketing teams. Its website chat widget connects with a shared inbox for email, WhatsApp, Messenger, and other messaging channels.… Read the review → |
Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared support workflow. Human assignment and collaboration sit alongside customer profiles, conversation… Read the review → |
Strengths and trade-offs
Crisp — where it wins
- Combines live chat, an omnichannel inbox, profiles, and help-center tools
- Visitor analytics and website-visit monitoring add customer context
- Connects with platforms including Shopify, Slack, Salesforce, and Zapier
Where it doesn't
- Free includes 2 agents per workspace
- Monthly plan prices rise from $45 to $295 per workspace
- Additional agent pricing and VAT may vary by plan or location
Chatwoot — where it wins
- Combines live chat, shared inbox, automation, reports and a help center.
- Offers cloud and self-hosted deployment, plus APIs and webhooks.
- Paid plans add all channels, voice, team tools and enterprise controls.
Where it doesn't
- The free Hacker plan is limited to website chat and 2 agents.
- Startups, Business and Enterprise prices are billed annually per agent.
- Additional Captain AI credits cost $20 per 1,000 credits.
- Crisp8.8/10 · Free plan · 14-day trial
A broad customer-support workspace with live chat, visitor insights, and integrations.
Visit CrispFull verdict → - Chatwoot8.7/10 · Free plan · 15-day trial
A flexible customer support platform for teams choosing cloud or self-hosted deployment.
Visit ChatwootFull verdict →
More comparisons
- Freshdesk vs Crisp
- Zoho Desk vs Crisp
- Help Scout vs Chatwoot
- Sprinklr Service vs Crisp
- Sprinklr Service vs Chatwoot
All digital customer service platforms comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update