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Head-to-head · Remote Desktop Access Software

Zoho Assist vs Apache Guacamole

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Zoho Assist #5 in Remote Desktop Access Software 8.9/10 Free plan · 15-day trial Free planFree trial✓ 1 of 3 features Visit Zoho Assist
Apache Guacamole #7 in Remote Desktop Access Software 8.7/10 Free plan Free plan✓ 1 of 3 features Try Apache Guacamole

Zoho Assist leads on 0 checks, Apache Guacamole on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Assist · 8.9/10
  • Free planboth
  • Free trialonly Zoho Assist

Zoho Assist scores higher on our rubric for remote desktop access software: 8.9 against 8.7 out of 10; our editors rank them #5 and #7.

Zoho Assist is the better fit for support teams using Zoho or common service desks. Apache Guacamole is the better fit for technical teams preferring free, self-hosted browser access.

  • Zoho Assist fits best

    Support teams using Zoho or common service desks

  • Apache Guacamole fits best

    Technical teams preferring free, self-hosted browser access

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Side by side

Feature Zoho Assist 8.9/10 Visit ↗ Apache Guacamole 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Remote Desktop Access Software #7 in Remote Desktop Access Software
Best for Support teams using Zoho or common service desks Technical teams preferring free, self-hosted browser access
Pricing model Free plan + paid Free
Starting price $10/user/mo Free plan
Free plan ✓ ✓
Free trial 15 days —
Deployment Cloud, Mobile Self-hosted
Platforms Web, Windows, macOS, Linux, iOS, Android Web
Support Email, Live chat, Phone · 24/7 Community, Docs
Compliance 2FA SSO/SAML, 2FA
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoho Assist 1/3 · Apache Guacamole 1/3
Unattended access Not checked yet Not checked yet
Mobile device access Not checked yet Not checked yet
Session recording ✓ ✓
Specs
Supported operating systems Not checked yet Not checked yet
Concurrent sessions Not checked yet Not checked yet
Deployment options Not checked yet Not checked yet
Our review
Pros
  • Supports both attended support sessions and unattended access
  • Includes recording, diagnostics, file transfer, and bulk deployment
  • Integrates with Zoho Desk, Zendesk, Freshdesk, Jira, and ServiceNow
  • Access VNC, RDP, SSH, Telnet, and Kubernetes from a browser
  • Includes file transfer, session recording, SSO, and MFA
  • API supports embedding or integrating remote access into applications
Cons
  • Cloud-based deployment may not suit teams requiring another deployment model
  • The $10 starting tier is billed annually
  • Advanced capabilities such as recording and remote scripts are Enterprise features
  • Requires self-hosting rather than providing a vendor-hosted service
  • Teams handle gateway deployment and ongoing administration
  • Support is through community resources and documentation
Our verdict

Zoho Assist brings attended remote support and unattended computer access into a cloud-based service for customer support teams, IT help desks, outsourced IT providers, and MSPs. Its coverage of both access modes makes it relevant to teams…

Read the review →

Apache Guacamole is a free, open-source remote desktop gateway for teams that want browser-based access to remote computers without installing client software or browser plugins on the accessing device. It runs as a self-hosted web…

Read the review →
  1. Zoho AssistRemote Desktop Access Software 8.9Free plan · 15-day trial
  2. Apache GuacamoleRemote Desktop Access Software 8.7Free plan

Strengths and trade-offs

  • Zoho Assist — where it wins

    • Supports both attended support sessions and unattended access
    • Includes recording, diagnostics, file transfer, and bulk deployment
    • Integrates with Zoho Desk, Zendesk, Freshdesk, Jira, and ServiceNow

    Where it doesn't

    • Cloud-based deployment may not suit teams requiring another deployment model
    • The $10 starting tier is billed annually
    • Advanced capabilities such as recording and remote scripts are Enterprise features

  • Apache Guacamole — where it wins

    • Access VNC, RDP, SSH, Telnet, and Kubernetes from a browser
    • Includes file transfer, session recording, SSO, and MFA
    • API supports embedding or integrating remote access into applications

    Where it doesn't

    • Requires self-hosting rather than providing a vendor-hosted service
    • Teams handle gateway deployment and ongoing administration
    • Support is through community resources and documentation

More comparisons

All remote desktop access software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update