Zendesk AI Agents vs Moveworks

Zendesk AI Agents8.2Visit Moveworks6.5Visit

Higher score Zendesk AI Agents #2 in Knowledge Bots 8.2/10 From $19/mo (annual) · 14-day trial ✓ 0 of 2 features Visit Zendesk

vs

Moveworks #8 in Knowledge Bots 6.5/10 Pricing on request ✓ 0 of 2 features Visit Moveworks

• Zendesk AI Agents fits best

  Support teams automating customer-service conversations

• Moveworks fits best

  Enterprises needing permission-aware knowledge search

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Side by side

Feature	Zendesk AI Agents 8.2/10 Visit ↗	Moveworks 6.5/10 Visit ↗
At a glance
Editor score	8.2	6.5
Ranking	#2 in Knowledge Bots	#8 in Knowledge Bots
Best for	Support teams automating customer-service conversations	Enterprises needing permission-aware knowledge search
Pricing model	Paid	Paid
Starting price	$19/mo	Not published
Free plan	—	Not published
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Integrations	1 integrations	11 integrations
Features Zendesk AI Agents 0/2 · Moveworks 0/2
Answer citations	Not published	Not published
Knowledge access controls	Not published	Not published
Specs
Knowledge sources	Not published	Not published
Deployment	Not published	Not published
Source limit	Not published	Not published
Supported languages	Not published	Not published
Our review
Pros	Grounds answers in help-center and external knowledge sources Handles multi-step requests and takes actions across connected systems Routes unresolved conversations to human teams with context	Cites AI-generated answers drawn from enterprise content Offers indexed and live API search with permission-aware access Syncs content and flags knowledge gaps for article prioritization
Cons	Automated-resolution usage is charged separately based on outcomes AI Agents are included in Zendesk plans, not sold as a standalone fee The listed $19 starting tier is email and ticketing, not the AI Agent tier	Custom enterprise pricing requires contacting sales Its enterprise focus may exceed the needs of smaller teams Workflow automation depends on action plugins
Our verdict	Zendesk AI Agents automate customer-service conversations across messaging, email, voice, social, web, and mobile. They draw on help-center and external knowledge sources, reason through multi-intent and multi-step requests, and can take… Read the review →	Moveworks is an enterprise AI assistant and knowledge-management platform for organizations that want employees to find information and complete work across business systems. Its Enterprise Search capability retrieves material from… Read the review →

Strengths and trade-offs

• Zendesk AI Agents — where it wins

  • Grounds answers in help-center and external knowledge sources
  • Handles multi-step requests and takes actions across connected systems
  • Routes unresolved conversations to human teams with context

  Where it doesn't

  • Automated-resolution usage is charged separately based on outcomes
  • AI Agents are included in Zendesk plans, not sold as a standalone fee
  • The listed $19 starting tier is email and ticketing, not the AI Agent tier

• Moveworks — where it wins

  • Cites AI-generated answers drawn from enterprise content
  • Offers indexed and live API search with permission-aware access
  • Syncs content and flags knowledge gaps for article prioritization

  Where it doesn't

  • Custom enterprise pricing requires contacting sales
  • Its enterprise focus may exceed the needs of smaller teams
  • Workflow automation depends on action plugins

• Zendesk AI Agents8.2/10 · From $19/mo (annual) · 14-day trial

  A cross-channel support bot for grounded answers, workflow actions, and contextual handoffs.

  Visit ZendeskFull verdict →
• Moveworks6.5/10 · Pricing on request

  Permission-aware enterprise search pairs cited answers with workflow automation.

  Visit MoveworksFull verdict →