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Head-to-head · Enterprise AI Chatbots Software

Yellow.ai vs Haptik

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Yellow.ai #6 in Enterprise AI Chatbots Software 7.0/10 Free plan Free plan✓ 1 of 2 features Visit Yellow.ai
Haptik #7 in Enterprise AI Chatbots Software 6.9/10 Pricing on request ✓ 1 of 2 features Visit Haptik

Yellow.ai leads on 1 check, Haptik on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreYellow.ai · 7.0/10
  • Free planonly Yellow.ai

Yellow.ai scores higher on our rubric for enterprise ai chatbots software: 7.0 against 6.9 out of 10; our editors rank them #6 and #7.

Yellow.ai offers free plan; Haptik doesn't publish it.

Yellow.ai is the better fit for teams seeking a free start and broad channel coverage. Haptik is the better fit for global teams needing omnichannel customer support.

  • Yellow.ai fits best

    Teams seeking a free start and broad channel coverage

  • Haptik fits best

    Global teams needing omnichannel customer support

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Yellow.ai 7.0/10 Visit ↗ Haptik 6.9/10 Visit ↗
At a glance
Editor score 7.0 6.9
Ranking #6 in Enterprise AI Chatbots Software #7 in Enterprise AI Chatbots Software
Best for Teams seeking a free start and broad channel coverage Global teams needing omnichannel customer support
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) Not published
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Community, Docs Email, Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML GDPR
Integrations 150+ integrations 100+ integrations
Built for Enterprise, Mid-market Enterprise, Mid-market
Features Yellow.ai 1/2 · Haptik 1/2
Human handoff ✓ ✓
Audit logs Not published Not published
Specs
Deployment options Not published Not published
Knowledge sources Not published Not published
LLM choice Not published Not published
Languages supported Not published Not published
Our review
Pros
  • Visual builder and AI generation support agent and workflow creation.
  • Knowledge bases can use documents, websites, URLs, and third-party sources.
  • Enterprise plan lists 35+ channels and 150+ out-of-box integrations.
  • Deploy agents across web, voice, messaging, and mobile apps
  • Ingest enterprise data and knowledge-base articles for answers
  • Support agents with inboxes, AI suggestions, summaries, and analytics
Cons
  • The Free plan includes one AI agent and 500 chat sessions per month.
  • The Free plan has limited channels and features.
  • Enterprise pricing requires contacting sales.
  • Pricing is handled through demos and enterprise sales
  • Its breadth may exceed the needs of teams seeking a simple chatbot
  • Complex queries still require human handoff
Our verdict

Yellow.ai is a conversational AI platform for automating customer and employee service interactions. Its visual agent builder, AI-assisted workflow generation, knowledge-base answers, analytics, and human helpdesk escalation are aimed at…

Read the review →

Haptik provides conversational AI agents for customer service, sales, bookings, lead qualification, and commerce. It is aimed at mid-market and enterprise organizations that need customer support across multiple channels, including global…

Read the review →
  1. Yellow.aiEnterprise AI Chatbots Software 7.0Free plan
  2. HaptikEnterprise AI Chatbots Software 6.9Pricing on request

Strengths and trade-offs

  • Yellow.ai — where it wins

    • Visual builder and AI generation support agent and workflow creation.
    • Knowledge bases can use documents, websites, URLs, and third-party sources.
    • Enterprise plan lists 35+ channels and 150+ out-of-box integrations.

    Where it doesn't

    • The Free plan includes one AI agent and 500 chat sessions per month.
    • The Free plan has limited channels and features.
    • Enterprise pricing requires contacting sales.

  • Haptik — where it wins

    • Deploy agents across web, voice, messaging, and mobile apps
    • Ingest enterprise data and knowledge-base articles for answers
    • Support agents with inboxes, AI suggestions, summaries, and analytics

    Where it doesn't

    • Pricing is handled through demos and enterprise sales
    • Its breadth may exceed the needs of teams seeking a simple chatbot
    • Complex queries still require human handoff
  • Yellow.ai7.0/10 · Free plan

    A multichannel AI service platform with a free starting plan and enterprise tools.

    Visit Yellow.aiFull verdict →
  • Haptik6.9/10 · Pricing on request

    A multilingual AI support platform with broad channels, knowledge tools, and human handoff.

    Visit HaptikFull verdict →

More comparisons

All enterprise AI chatbots software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update