Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Enterprise AI Chatbots Software

Yellow.ai vs Ada

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Yellow.ai #7 in Enterprise AI Chatbots Software 8.6/10 Free plan Free plan✓ 1 of 2 features Visit Yellow.ai
Ada #8 in Enterprise AI Chatbots Software 8.5/10 Pricing on request ✓ 1 of 2 features Visit Ada

Yellow.ai leads on 1 check, Ada on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreYellow.ai · 8.6/10
  • Free planonly Yellow.ai

Yellow.ai scores higher on our rubric for enterprise ai chatbots software: 8.6 against 8.5 out of 10; our editors rank them #7 and #8.

Yellow.ai offers free plan; Ada doesn't.

Yellow.ai is the better fit for teams seeking a free start and broad channel coverage. Ada is the better fit for enterprises automating customer service across channels.

  • Yellow.ai fits best

    Teams seeking a free start and broad channel coverage

  • Ada fits best

    Enterprises automating customer service across channels

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Yellow.ai 8.6/10 Visit ↗ Ada 8.5/10 Visit ↗
At a glance
Editor score 8.6 8.5
Ranking #7 in Enterprise AI Chatbots Software #8 in Enterprise AI Chatbots Software
Best for Teams seeking a free start and broad channel coverage Enterprises automating customer service across channels
Pricing model Free plan + paid Paid
Starting price — Pricing on request
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Community, Docs Email, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML SOC 2, GDPR, HIPAA, PCI DSS
Integrations 150+ integrations 12 integrations
Built for Enterprise, Mid-market Enterprise
Features Yellow.ai 1/2 · Ada 1/2
Human handoff ✓ ✓
Audit logs Not checked yet Not checked yet
Specs
Deployment options Not checked yet Not checked yet
Knowledge sources Not checked yet Not checked yet
LLM choice Not checked yet Not checked yet
Languages supported Not checked yet Not checked yet
Our review
Pros
  • Visual builder and AI generation support agent and workflow creation.
  • Knowledge bases can use documents, websites, URLs, and third-party sources.
  • Enterprise plan lists 35+ channels and 150+ out-of-box integrations.
  • Generates service replies from connected websites and knowledge bases.
  • Combines visual flows with context-aware handoffs to human agents.
  • Supports web, mobile, email, voice, and social messaging channels.
Cons
  • The Free plan includes one AI agent and 500 chat sessions per month.
  • The Free plan has limited channels and features.
  • Enterprise pricing requires contacting sales.
  • Pricing is handled through sales rather than published plans.
  • No free plan is offered.
  • Broad channel coverage may be more than teams with simple support needs require.
Our verdict

Yellow.ai is a conversational AI platform for automating customer and employee service interactions. Its visual agent builder, AI-assisted workflow generation, knowledge-base answers, analytics, and human helpdesk escalation are aimed at…

Read the review →

Ada is an AI customer service platform for enterprise organizations that want to automate responses across customer-facing channels. Its AI agents generate answers from connected knowledge sources, including websites and external knowledge…

Read the review →
  1. Yellow.aiEnterprise AI Chatbots Software 8.6Free plan
  2. AdaEnterprise AI Chatbots Software 8.5Pricing on request

Strengths and trade-offs

  • Yellow.ai — where it wins

    • Visual builder and AI generation support agent and workflow creation.
    • Knowledge bases can use documents, websites, URLs, and third-party sources.
    • Enterprise plan lists 35+ channels and 150+ out-of-box integrations.

    Where it doesn't

    • The Free plan includes one AI agent and 500 chat sessions per month.
    • The Free plan has limited channels and features.
    • Enterprise pricing requires contacting sales.

  • Ada — where it wins

    • Generates service replies from connected websites and knowledge bases.
    • Combines visual flows with context-aware handoffs to human agents.
    • Supports web, mobile, email, voice, and social messaging channels.

    Where it doesn't

    • Pricing is handled through sales rather than published plans.
    • No free plan is offered.
    • Broad channel coverage may be more than teams with simple support needs require.
  • Yellow.ai8.6/10 · Free plan

    A multichannel AI service platform with a free starting plan and enterprise tools.

    Visit Yellow.aiFull verdict →
  • Ada8.5/10 · Pricing on request

    Automates customer-service conversations across channels, with human handoffs and analytics.

    Visit AdaFull verdict →

More comparisons

All enterprise AI chatbots software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update