USU IT Service Management vs EasyVista Service Manager

USU IT Service Management6.7Visit EasyVista Service Manager6.2Visit

Higher score USU IT Service Management #24 in CMDB Software 6.7/10 Pricing on request ✓ 0 of 4 features Visit USU

vs

EasyVista Service Manager #29 in CMDB Software 6.2/10 Pricing on request ✓ 0 of 4 features Visit EasyVista

• USU IT Service Management fits best

  Enterprises combining CMDB with business service management

• EasyVista Service Manager fits best

  ITSM teams wanting discovery and dependency mapping

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Side by side

Feature	USU IT Service Management 6.7/10 Visit ↗	EasyVista Service Manager 6.2/10 Visit ↗
At a glance
Editor score	6.7	6.2
Ranking	#24 in CMDB Software	#29 in CMDB Software
Best for	Enterprises combining CMDB with business service management	ITSM teams wanting discovery and dependency mapping
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Features USU IT Service Management 0/4 · EasyVista Service Manager 0/4
Service mapping	Not checked yet	Not checked yet
Dependency mapping	Not checked yet	Not checked yet
Discovery imports	Not checked yet	Not checked yet
Ownership tracking	Not checked yet	Not checked yet
Specs
Configuration item limit	Not checked yet	Not checked yet
Deployment options	Not checked yet	Not checked yet
Relationship types	Not checked yet	Not checked yet
Our review
Pros	Combines CMDB, change management and IT asset lifecycle management Extends workflows to HR, finance, facilities and other departments Adds service catalogs, knowledge management and AI-powered ticket analysis	Discovery, inventory, dependency mapping, and CMDB in one platform No-code workflows and AI-driven automation support service operations Integrations span collaboration, monitoring, development, and enterprise tools
Cons	Contact-sales pricing makes plan-by-plan cost comparison difficult The broad suite may exceed the needs of CMDB-only buyers Limited listed integrations reduce visibility into ecosystem fit	Pricing requires a quote from sales The CMDB sits within a broader ITSM and ITOM suite Enterprise-oriented scope may exceed narrower CMDB requirements
Our verdict	USU IT Service Management is a modular suite for organizations that need to design, deliver, operate and support IT services across departments. Its scope covers an IT service desk, ticket management, self-service portal, service shop,… Read the review →	EasyVista Service Manager is an IT service management platform for enterprise IT teams, service desks, and organizations managing broader service operations. It brings incident, problem, change and release, service request, knowledge,… Read the review →

Strengths and trade-offs

• USU IT Service Management — where it wins

  • Combines CMDB, change management and IT asset lifecycle management
  • Extends workflows to HR, finance, facilities and other departments
  • Adds service catalogs, knowledge management and AI-powered ticket analysis

  Where it doesn't

  • Contact-sales pricing makes plan-by-plan cost comparison difficult
  • The broad suite may exceed the needs of CMDB-only buyers
  • Limited listed integrations reduce visibility into ecosystem fit

• EasyVista Service Manager — where it wins

  • Discovery, inventory, dependency mapping, and CMDB in one platform
  • No-code workflows and AI-driven automation support service operations
  • Integrations span collaboration, monitoring, development, and enterprise tools

  Where it doesn't

  • Pricing requires a quote from sales
  • The CMDB sits within a broader ITSM and ITOM suite
  • Enterprise-oriented scope may exceed narrower CMDB requirements

• USU IT Service Management6.7/10 · Pricing on request

  A broad CMDB and ITSM suite for enterprises extending service workflows beyond IT.

  Visit USUFull verdict →
• EasyVista Service Manager6.2/10 · Pricing on request

  A broad ITSM and ITOM suite with discovery, dependency mapping, CMDB, and automation.

  Visit EasyVistaFull verdict →