UserVoice vs Pendo Listen

UserVoice8.3Visit Pendo Listen8.2Visit

Higher score UserVoice #10 in Customer Feedback Software 8.3/10 30-day trial Free trial✓ 6 of 6 features Visit UserVoice

vs

Pendo Listen #11 in Customer Feedback Software 8.2/10 Pricing on request · 30-day trial Free trial✓ 6 of 6 features Visit Pendo Listen

• UserVoice fits best

  Enterprise product feedback management

• Pendo Listen fits best

  Pendo-centered product teams

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Side by side

Feature	UserVoice 8.3/10 Visit ↗	Pendo Listen 8.2/10 Visit ↗
At a glance
Editor score	8.3	8.2
Ranking	#10 in Customer Feedback Software	#11 in Customer Feedback Software
Best for	Enterprise product feedback management	Pendo-centered product teams
Pricing model	Paid	Paid
Starting price	$12,000/yr	—
Free plan	—	—
Free trial	30 days	30 days
Free trial length	30 days	30 days
Deployment	Cloud, Browser extension	Cloud
Platforms	Web, Chrome extension	Web
Support	Email, Docs	Tickets, Community, Docs
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, GDPR, HIPAA
Integrations	10 integrations	85+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features UserVoice 6/6 · Pendo Listen 6/6
NPS surveys	✓	✓
Feature requests	✓	✓
Feedback portal	✓	✓
In-app feedback	✓	✓
Product roadmap	✓	✓
Sentiment analysis	✓	✓
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Centralizes feedback from support, surveys, reviews, calls, and widgets Combines voting, deduplication, roadmaps, status tracking, and portals Adds sentiment analysis, revenue prioritization, reporting, and APIs	AI summaries, theme discovery, and feedback categorization Idea portals, voting, in-app tests, and roadmaps in one workflow Connects feedback with Pendo data and hands work to Jira
Cons	Paid plans start at $12,000 a year (Launch, billed yearly), and the final price depends on admin seats, instances and add-ons NPS is available as an add-on within UserVoice Discovery The listed platforms are web and API	Paid plans use custom pricing through sales Pendo Free excludes Listen feedback and ideas Listed platform support is limited to web
Our verdict	UserVoice is a customer feedback and intelligence platform for product, customer success, sales, and support teams. It brings feedback together from support tickets, surveys, reviews, sales calls, in-app widgets, and product portals. Teams… Read the review →	Pendo Listen is a customer feedback and product discovery platform for product teams that need to turn customer input into product decisions. It centralizes feedback from in-product polls, surveys, Salesforce, Zendesk, Gong, Zoom, and… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Centralizes feedback from support, surveys, reviews, calls, and widgets
  • Combines voting, deduplication, roadmaps, status tracking, and portals
  • Adds sentiment analysis, revenue prioritization, reporting, and APIs

  Where it doesn't

  • Paid plans start at $12,000 a year (Launch, billed yearly), and the final price depends on admin seats, instances and add-ons
  • NPS is available as an add-on within UserVoice Discovery
  • The listed platforms are web and API

• Pendo Listen — where it wins

  • AI summaries, theme discovery, and feedback categorization
  • Idea portals, voting, in-app tests, and roadmaps in one workflow
  • Connects feedback with Pendo data and hands work to Jira

  Where it doesn't

  • Paid plans use custom pricing through sales
  • Pendo Free excludes Listen feedback and ideas
  • Listed platform support is limited to web

• UserVoice8.3/10 · 30-day trial

  A broad feedback system for enterprise teams that need centralized insight and prioritization.

  Visit UserVoiceFull verdict →
• Pendo Listen8.2/10 · Pricing on request · 30-day trial

  A deep feedback-to-roadmap workspace for teams already centered on Pendo.

  Visit Pendo ListenFull verdict →