Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience real numbers from our own analytics — open to see them
–Visitors
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · counted by iTechGuides's own first-party analytics, bots removed, every figure rounded down · how we count

Head-to-head · IVR Software

Teloz IVR vs Avaya Experience Platform

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Teloz IVR #1 in IVR Software 10.0/10 Free plan · paid from $7.99/user/mo · 14-day trial Free plan✓ 4 of 4 features Visit Teloz IVR
Avaya Experience Platform #6 in IVR Software 6.9/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya

Teloz IVR leads on 5 checks, Avaya Experience Platform on 0, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTeloz IVR · 10.0/10
  • Free planonly Teloz IVR
  • Most featuresTeloz IVR · 4 of 4

Teloz IVR scores higher on our rubric for ivr software: 10.0 against 6.9 out of 10; our editors rank them #1 and #6.

Teloz IVR offers free plan; Avaya Experience Platform doesn't. Teloz IVR offers speech input; Avaya Experience Platform doesn't publish it. Teloz IVR offers visual flow builder; Avaya Experience Platform doesn't publish it. Teloz IVR offers webhooks or api; Avaya Experience Platform doesn't publish it. Teloz IVR offers call recording; Avaya Experience Platform doesn't publish it.

Teloz IVR is the better fit for affordable full-featured IVR teams. Avaya Experience Platform is the better fit for omnichannel contact centers.

  • Teloz IVR fits best

    Affordable full-featured IVR teams

  • Avaya Experience Platform fits best

    Omnichannel contact centers

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Teloz IVR 10.0/10 Visit ↗ Avaya Experience Platform 6.9/10 Visit ↗
At a glance
Editor score 10.0 6.9
Ranking #1 in IVR Software #6 in IVR Software
Best for Affordable full-featured IVR teams Omnichannel contact centers
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Mobile, Browser extension Cloud, Self-hosted
Platforms Web, iOS, Android, Chrome extension Web
Support Email, Docs Docs
Integrations 100+ integrations 6 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Teloz IVR 4/4 · Avaya Experience Platform 0/4
Speech input ✓ (best) Not published
Visual flow builder ✓ (best) Not published
Webhooks or API ✓ (best) Not published
Call recording ✓ (best) Not published
Specs
Concurrent calls Not published Not published
Supported languages Not published Not published
Our review
Pros
  • Visual drag-and-drop flow builder with NLP and DTMF fallback
  • Free plan plus $7.99 monthly Starter pricing
  • APIs, webhooks, analytics, recordings, and CRM integrations
  • Combines inbound IVR, outbound dialing, and digital channels
  • Includes workflow orchestration, recording, reporting, and workforce management
  • Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow
Cons
  • Free plan limits calling, SMS, DID, and AI receptionist usage
  • Advanced capabilities require higher-priced plans
  • Focused on US/Canada calling in the listed plan highlights
  • Pricing requires contacting sales
  • Its broad feature set may exceed narrow IVR requirements
  • The service is transitioning toward Avaya Infinity
Our verdict

Teloz IVR is a cloud-based interactive voice response system for US businesses and operations teams. It combines multi-level IVR menus, DTMF input, natural-language voice recognition, CRM-aware branching, queues, skills-based routing,…

Read the review →

Avaya Experience Platform Public Cloud is a multi-tenant contact center service for enterprises and smaller organizations managing voice and digital customer interactions. It brings together inbound voice routing, queue management,…

Read the review →
  1. Teloz IVRIVR Software 10.0Free plan · paid from $7.99/user/mo · 14-day trial
  2. Avaya Experience PlatformIVR Software 6.9From $48/user/mo

Strengths and trade-offs

  • Teloz IVR — where it wins

    • Visual drag-and-drop flow builder with NLP and DTMF fallback
    • Free plan plus $7.99 monthly Starter pricing
    • APIs, webhooks, analytics, recordings, and CRM integrations

    Where it doesn't

    • Free plan limits calling, SMS, DID, and AI receptionist usage
    • Advanced capabilities require higher-priced plans
    • Focused on US/Canada calling in the listed plan highlights

  • Avaya Experience Platform — where it wins

    • Combines inbound IVR, outbound dialing, and digital channels
    • Includes workflow orchestration, recording, reporting, and workforce management
    • Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow

    Where it doesn't

    • Pricing requires contacting sales
    • Its broad feature set may exceed narrow IVR requirements
    • The service is transitioning toward Avaya Infinity
  • Teloz IVR10.0/10 · Free plan · paid from $7.99/user/mo · 14-day trial

    A broad IVR toolkit with affordable entry pricing and strong automation coverage.

    Visit Teloz IVRFull verdict →
  • Avaya Experience Platform6.9/10 · From $48/user/mo

    A broad omnichannel contact center suite for teams that need IVR plus workforce tools.

    Visit AvayaFull verdict →

More comparisons

All IVR software comparisons → · Full ranking →

Guides on IVR software

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update