Head-to-head · IT Problem Management Software
TechExcel ServiceWise vs InvGate Service Desk
TechExcel ServiceWise leads on 0 checks, InvGate Service Desk on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreTechExcel ServiceWise · 8.4/10
- Free trialboth
TechExcel ServiceWise scores higher on our rubric for it problem management software: 8.4 against 8.3 out of 10; our editors rank them #9 and #10.
TechExcel ServiceWise is the better fit for mid-market teams seeking priced ITIL workflows. InvGate Service Desk is the better fit for teams wanting AI-assisted recurring-problem detection.
- TechExcel ServiceWise fits best
Mid-market teams seeking priced ITIL workflows
- InvGate Service Desk fits best
Teams wanting AI-assisted recurring-problem detection
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Side by side
| Feature | TechExcel ServiceWise 8.4/10 Visit ↗ | InvGate Service Desk 8.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.4 | 8.3 |
| Ranking | #9 in IT Problem Management Software | #10 in IT Problem Management Software |
| Best for | Mid-market teams seeking priced ITIL workflows | Teams wanting AI-assisted recurring-problem detection |
| Pricing model | Paid | Paid |
| Starting price | $20/user/mo | $500/user/yr |
| Free plan | — | — |
| Free trial | 30 days | 30 days |
| Free trial length | 30 days | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Desktop | Cloud, Self-hosted |
| Platforms | Web, Windows | Web |
| Support | Email, Live chat, Phone, Tickets, Docs | Email, Live chat, Phone, Tickets · 24/7 |
| Integrations | 5 integrations | 19 integrations |
| Built for | Small business, Mid-market, Enterprise | Mid-market, Enterprise |
| Features TechExcel ServiceWise 5/5 · InvGate Service Desk 5/5 | ||
| Root-cause analysis | ✓ | ✓ |
| Known-error database | ✓ | ✓ |
| Workaround tracking | ✓ | ✓ |
| Incident linking | ✓ | ✓ |
| Permanent-fix tracking | ✓ | ✓ |
| Specs | ||
| Deployment options | Hybrid | Not checked yet |
| Our review | ||
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| Our verdict | TechExcel ServiceWise is an IT service management and helpdesk platform for internal service desks, support teams, and larger service organizations. Its scope covers ticketing, employee self-service, SLA management, knowledge management,… Read the review → |
InvGate Service Desk is an IT service management and enterprise service management platform for mid-market and enterprise organizations. It combines ticket management, a self-service portal, knowledge management, workflow automation,… Read the review → |
Strengths and trade-offs
TechExcel ServiceWise — where it wins
- ITIL incident, change, and problem-management workflows
- Known-error records capture root causes and workarounds
- Hybrid deployment with web, Windows, API, and mobile access
Where it doesn't
- No free plan is available
- SOAP-based integration API may limit newer integration patterns
- Published highlights are identical for Professional and Enterprise
InvGate Service Desk — where it wins
- Links incidents to problem records and tracks corrective resolutions
- Documents root causes, workarounds, known errors, and knowledge
- Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier
Where it doesn't
- No free plan is available
- Starter is limited to 5 agents
- Pro pricing scales at $500 per agent per year
- TechExcel ServiceWise8.4/10 · 30-day trial
A priced ITIL service desk with strong problem-management records and hybrid deployment.
Visit TechExcelFull verdict → - InvGate Service Desk8.3/10 · 30-day trial
A capable problem-management platform with strong integrations and a high entry price.
Visit InvGateFull verdict →
All IT problem management software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update