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Head-to-head · Law Enforcement Software

SmartCOP vs CrimeStar

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score SmartCOP #3 in Law Enforcement Software 7.7/10 Pricing on request ✓ 1 of 4 features Visit SmartCOP
CrimeStar #6 in Law Enforcement Software 7.1/10 From $3,300 · 90-day trial ✓ 4 of 4 features Visit CrimeStar

SmartCOP leads on 0 checks, CrimeStar on 3, and 2 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSmartCOP · 7.7/10
  • Most featuresCrimeStar · 4 of 4

SmartCOP scores higher on our rubric for law enforcement software: 7.7 against 7.1 out of 10; our editors rank them #3 and #6.

CrimeStar offers cad dispatch; SmartCOP doesn't publish it. CrimeStar offers mobile access; SmartCOP doesn't publish it. CrimeStar offers evidence management; SmartCOP doesn't publish it.

SmartCOP is the better fit for agencies wanting dispatch, records and corrections together. CrimeStar is the better fit for budget-conscious agencies wanting CAD and RMS licenses.

  • SmartCOP fits best

    Agencies wanting dispatch, records and corrections together

  • CrimeStar fits best

    Budget-conscious agencies wanting CAD and RMS licenses

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature SmartCOP 7.7/10 Visit ↗ CrimeStar 7.1/10 Visit ↗
At a glance
Editor score 7.7 7.1
Ranking #3 in Law Enforcement Software #6 in Law Enforcement Software
Best for Agencies wanting dispatch, records and corrections together Budget-conscious agencies wanting CAD and RMS licenses
Pricing model Paid Paid
Starting price Not published Not published
Free plan — —
Free trial — —
Deployment Cloud, Self-hosted Self-hosted, Desktop
Platforms Web, iOS, Android Windows, Web
Support Phone, Email, Tickets, Docs · 24/7 Email, Phone
Compliance GDPR 2FA
Integrations 11 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SmartCOP 1/4 · CrimeStar 4/4
CAD dispatch Not published ✓ (best)
Records management ✓ ✓
Mobile access Not published ✓ (best)
Evidence management Not published ✓ (best)
Specs
Deployment Not published On-premise
Integration options Not published State CJIS, NCIC, Court Solutions Fine Payment System, Microsoft SQL Server
Our review
Pros
  • Combines emergency call handling, CAD, records and jail workflows
  • Adds NIBRS reporting, evidence tracking and mobile field access
  • Supports cloud or self-hosted deployment and public-safety integrations
  • Covers RMS, CAD, evidence, mobile dispatch and field communications
  • Connects with CJIS, NCIC, Microsoft SQL Server and court payments
  • Offers a 90-day evaluation trial and included first-year support
Cons
  • Purchase pricing is negotiated through sales
  • The broad suite may exceed the needs of agencies seeking one focused tool
  • Public safety workflows may require agency-specific configuration
  • One-time license purchases require substantial upfront budgeting
  • Self-hosted Windows and desktop deployment requires agency-managed infrastructure
  • CAD and several add-ons require separate licenses and an RMS license
Our verdict

SmartCOP brings dispatch, records management, mobile field operations and corrections into a public safety software suite for law enforcement, fire, EMS and other public agencies. It is suited to agencies that want emergency-call handling,…

Read the review →

CrimeStar is a suite of law enforcement applications for agencies that need records management, computer-aided dispatch and communications with field officers. Its RMS covers incidents, calls for service, arrests, booking, warrants,…

Read the review →
  1. SmartCOPLaw Enforcement Software 7.7Pricing on request
  2. CrimeStarLaw Enforcement Software 7.1From $3,300 · 90-day trial

Strengths and trade-offs

  • SmartCOP — where it wins

    • Combines emergency call handling, CAD, records and jail workflows
    • Adds NIBRS reporting, evidence tracking and mobile field access
    • Supports cloud or self-hosted deployment and public-safety integrations

    Where it doesn't

    • Purchase pricing is negotiated through sales
    • The broad suite may exceed the needs of agencies seeking one focused tool
    • Public safety workflows may require agency-specific configuration

  • CrimeStar — where it wins

    • Covers RMS, CAD, evidence, mobile dispatch and field communications
    • Connects with CJIS, NCIC, Microsoft SQL Server and court payments
    • Offers a 90-day evaluation trial and included first-year support

    Where it doesn't

    • One-time license purchases require substantial upfront budgeting
    • Self-hosted Windows and desktop deployment requires agency-managed infrastructure
    • CAD and several add-ons require separate licenses and an RMS license
  • SmartCOP7.7/10 · Pricing on request

    A broad public safety platform for agencies coordinating dispatch, records and jail workflows.

    Visit SmartCOPFull verdict →
  • CrimeStar7.1/10 · From $3,300 · 90-day trial

    A modular CAD and RMS suite with mobile communications and CJIS/NCIC connectivity.

    Visit CrimeStarFull verdict →

More comparisons

All law enforcement software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update