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Head-to-head · Mystery Shopping Software

Shopmetrics NEXT vs IntouchCX

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Shopmetrics NEXT #3 in Mystery Shopping Software 7.7/10 Pricing on request ✓ 6 of 6 features Try Shopmetrics NEXT
IntouchCX #9 in Mystery Shopping Software 6.8/10 Pricing on request ✓ 6 of 6 features Visit IntouchCX

Shopmetrics NEXT leads on 0 checks, IntouchCX on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreShopmetrics NEXT · 7.7/10

Shopmetrics NEXT scores higher on our rubric for mystery shopping software: 7.7 against 6.8 out of 10; our editors rank them #3 and #9.

Shopmetrics NEXT is the better fit for complex programs with corrective actions. IntouchCX is the better fit for enterprise, multi-location CX programs.

  • Shopmetrics NEXT fits best

    Complex programs with corrective actions

  • IntouchCX fits best

    Enterprise, multi-location CX programs

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Side by side

Feature Shopmetrics NEXT 7.7/10 Visit ↗ IntouchCX 6.8/10 Visit ↗
At a glance
Editor score 7.7 6.8
Ranking #3 in Mystery Shopping Software #9 in Mystery Shopping Software
Best for Complex programs with corrective actions Enterprise, multi-location CX programs
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email Email, Phone, Live chat, Tickets, Docs
Compliance GDPR SOC 2, SSO/SAML, 2FA
Integrations 1 integrations 3 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Shopmetrics NEXT 6/6 · IntouchCX 6/6
Shopper portal ✓ ✓
Assignment scheduling ✓ ✓
Report form builder ✓ ✓
Mobile shopper app ✓ ✓
Shopper payments ✓ ✓
Results analytics ✓ ✓
Specs
Evidence collection Multiple Multiple
Our review
Pros
  • Offline survey completion with autosave supports field data collection.
  • Action plans and corrective-action workflows extend beyond reporting.
  • Portals, scheduling, quotas, analytics, and mobile submissions work together.
  • Covers onsite, phone, online, curbside, pickup, and video visits
  • Combines dashboards, alerts, issue tracking, and resolution monitoring
  • Supports Salesforce, Slack, API, mobile apps, and shopper portals
Cons
  • Pricing requires contacting sales.
  • The broad feature set may exceed the needs of simple programs.
  • GigSpot is the named integration for fieldworker and job management.
  • Quote-based pricing requires a sales conversation
  • Broader CX scope may exceed the needs of focused mystery-shopping teams
  • Mystery-shopping execution uses connected Intouch Insight portals
Our verdict

Shopmetrics NEXT is a web-based platform for mystery shopping, fieldwork, audits, market research, and customer-experience management. It is designed for research providers and operational teams that need to schedule assignments, manage…

Read the review →

IntouchCX is a customer experience intelligence platform from Intouch Insight for brands managing distributed locations. It brings mystery shopping, surveys, audits, and inspections into a centralized system, with location dashboards,…

Read the review →
  1. Shopmetrics NEXTMystery Shopping Software 7.7Pricing on request
  2. IntouchCXMystery Shopping Software 6.8Pricing on request

Strengths and trade-offs

  • Shopmetrics NEXT — where it wins

    • Offline survey completion with autosave supports field data collection.
    • Action plans and corrective-action workflows extend beyond reporting.
    • Portals, scheduling, quotas, analytics, and mobile submissions work together.

    Where it doesn't

    • Pricing requires contacting sales.
    • The broad feature set may exceed the needs of simple programs.
    • GigSpot is the named integration for fieldworker and job management.

  • IntouchCX — where it wins

    • Covers onsite, phone, online, curbside, pickup, and video visits
    • Combines dashboards, alerts, issue tracking, and resolution monitoring
    • Supports Salesforce, Slack, API, mobile apps, and shopper portals

    Where it doesn't

    • Quote-based pricing requires a sales conversation
    • Broader CX scope may exceed the needs of focused mystery-shopping teams
    • Mystery-shopping execution uses connected Intouch Insight portals

More comparisons

All mystery shopping software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update