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Head-to-head · Field Service Management Software

ServiceMax vs FieldAware

  • Updated Nov 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score ServiceMax #1 in Field Service Management Software 9.4/10 Pricing on request ✓ 5 of 5 features Visit ServiceMax
FieldAware #36 in Field Service Management Software 5.6/10 Pricing on request ✓ 5 of 5 features Visit FieldAware

ServiceMax leads on 0 checks, FieldAware on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceMax · 9.4/10

ServiceMax scores higher on our rubric for field service management software: 9.4 against 5.6 out of 10; our editors rank them #1 and #36.

ServiceMax is the better fit for enterprise service organizations with complex assets. FieldAware is the better fit for teams needing flexible forms and offline field work.

  • ServiceMax fits best

    Enterprise service organizations with complex assets

  • FieldAware fits best

    Teams needing flexible forms and offline field work

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Side by side

Feature ServiceMax 9.4/10 Visit ↗ FieldAware 5.6/10 Visit ↗
At a glance
Editor score 9.4 5.6
Ranking #1 in Field Service Management Software #36 in Field Service Management Software
Best for Enterprise service organizations with complex assets Teams needing flexible forms and offline field work
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, Windows, iOS, Android Web, iOS, Android
Support Email, Tickets, Community, Docs Phone, Tickets, Docs
Compliance SOC 2, SSO/SAML SOC 2
Integrations 7 integrations 3 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features ServiceMax 5/5 · FieldAware 5/5
Invoicing and payments ✓ ✓
Offline mode ✓ ✓
Route optimization ✓ ✓
Customer portal ✓ ✓
Recurring jobs ✓ ✓
Specs
Mobile platforms Both Both
Technician limit Not checked yet Not checked yet
Our review
Pros
  • Covers work orders, dispatch, invoicing, and preventive maintenance
  • Supports offline technician workflows across iOS, Android, and Windows
  • Combines asset lifecycle, contracts, portals, analytics, and AI assistance
  • Offline mobile workflows support field work beyond reliable connectivity.
  • Conditional forms include calculations, photos, and signatures.
  • Scheduling, billing, portals, reporting, and APIs cover core operations.
Cons
  • Pricing requires contacting sales
  • Capabilities and licensing vary by offering and implementation
  • Its breadth may exceed the needs of simpler service operations
  • Pricing uses a contact-sales model rather than published plan tiers.
  • There is no free plan for self-serve evaluation.
  • Platform breadth may exceed the needs of teams seeking a narrow scheduling tool.
Our verdict

ServiceMax is cloud-based field service management software for asset-intensive organizations, including manufacturing, medical-device, energy, utilities, and industrial-equipment businesses. It brings together work-order scheduling,…

Read the review →

FieldAware is a cloud-based field service management platform from GPS Insight for organizations with mobile service teams. It brings work-order management, scheduling and dispatch, route and schedule optimization, technician workflows,…

Read the review →
  1. ServiceMaxField Service Management Software 9.4Pricing on request
  2. FieldAwareField Service Management Software 5.6Pricing on request

Strengths and trade-offs

  • ServiceMax — where it wins

    • Covers work orders, dispatch, invoicing, and preventive maintenance
    • Supports offline technician workflows across iOS, Android, and Windows
    • Combines asset lifecycle, contracts, portals, analytics, and AI assistance

    Where it doesn't

    • Pricing requires contacting sales
    • Capabilities and licensing vary by offering and implementation
    • Its breadth may exceed the needs of simpler service operations

  • FieldAware — where it wins

    • Offline mobile workflows support field work beyond reliable connectivity.
    • Conditional forms include calculations, photos, and signatures.
    • Scheduling, billing, portals, reporting, and APIs cover core operations.

    Where it doesn't

    • Pricing uses a contact-sales model rather than published plan tiers.
    • There is no free plan for self-serve evaluation.
    • Platform breadth may exceed the needs of teams seeking a narrow scheduling tool.

More comparisons

All field service management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update