Salesforce Order Management vs Deck Commerce

Salesforce Order Management9.4Visit Deck Commerce7.1Visit

Higher score Salesforce Order Management #1 in Order Fulfillment Software 9.4/10 Pricing on request ✓ 6 of 6 features Visit Salesforce

vs

Deck Commerce #21 in Order Fulfillment Software 7.1/10 Pricing on request ✓ 6 of 6 features Visit Deck Commerce

• Salesforce Order Management fits best

  Large Salesforce-centered omnichannel retailers

• Deck Commerce fits best

  Retailers with complex store and marketplace flows

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Side by side

Feature	Salesforce Order Management 9.4/10 Visit ↗	Deck Commerce 7.1/10 Visit ↗
At a glance
Editor score	9.4	7.1
Ranking	#1 in Order Fulfillment Software	#21 in Order Fulfillment Software
Best for	Large Salesforce-centered omnichannel retailers	Retailers with complex store and marketplace flows
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Integrations	4 integrations	20 integrations
Features Salesforce Order Management 6/6 · Deck Commerce 6/6
Multi-warehouse support	✓	✓
Order routing	✓	✓
Pick-and-pack workflows	✓	✓
Shipment handoff	✓	✓
Returns workflows	✓	✓
Automation rules	✓	✓
Specs
Sales channels	B2B Commerce, B2C Commerce, and other commerce channels	Website, mobile apps, retail, brand, marketplaces, social, call center
Our review
Pros	Covers capture, fulfillment, delivery, service, returns, and refunds Routes orders across locations with configurable business logic Connects Salesforce commerce, service, inventory, payment, and POS products	Combines order aggregation, routing, inventory, fulfillment, and returns workflows. Supports BOPIS, BORIS, ship-from-store, barcode scanning, and wave picking. Connects with major commerce, marketplace, ERP, 3PL, and carrier systems.
Cons	Pricing requires contacting Salesforce for both published editions Some capabilities may require additional products, licenses, or integrations Its broad feature set may exceed the needs of smaller retailers	Pricing requires a sales process rather than published plan prices. Its broad workflow scope may exceed the needs of simple fulfillment operations. API-based integrations may require technical implementation resources.
Our verdict	Salesforce Order Management is a cloud order-management product for merchants and service teams managing orders across web storefronts, physical stores, marketplaces, mobile apps, and Salesforce commerce channels. It centralizes order… Read the review →	Deck Commerce is a cloud-based order management system for direct-to-consumer and omnichannel retail brands. It brings together orders, inventory, fulfillment, and transaction data across websites, mobile apps, retail stores, marketplaces,… Read the review →

Strengths and trade-offs

• Salesforce Order Management — where it wins

  • Covers capture, fulfillment, delivery, service, returns, and refunds
  • Routes orders across locations with configurable business logic
  • Connects Salesforce commerce, service, inventory, payment, and POS products

  Where it doesn't

  • Pricing requires contacting Salesforce for both published editions
  • Some capabilities may require additional products, licenses, or integrations
  • Its broad feature set may exceed the needs of smaller retailers

• Deck Commerce — where it wins

  • Combines order aggregation, routing, inventory, fulfillment, and returns workflows.
  • Supports BOPIS, BORIS, ship-from-store, barcode scanning, and wave picking.
  • Connects with major commerce, marketplace, ERP, 3PL, and carrier systems.

  Where it doesn't

  • Pricing requires a sales process rather than published plan prices.
  • Its broad workflow scope may exceed the needs of simple fulfillment operations.
  • API-based integrations may require technical implementation resources.

• Salesforce Order Management9.4/10 · Pricing on request

  A Salesforce-centered OMS for complex omnichannel order operations.

  Visit SalesforceFull verdict →
• Deck Commerce7.1/10 · Pricing on request

  A broad order orchestration platform for retailers managing complex omnichannel fulfillment.

  Visit Deck CommerceFull verdict →