Retell AI vs PolyAI

Retell AI9.3Visit PolyAI8.5Visit

Higher score Retell AI #1 in Voicebot Software 9.3/10 Paid ✓ 1 of 3 features Visit Retell AI

vs

PolyAI #8 in Voicebot Software 8.5/10 Pricing on request ✓ 1 of 3 features Visit PolyAI

• Retell AI fits best

  Teams needing affordable, full-featured voice agents

• PolyAI fits best

  Enterprise voice customer-service operations

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Side by side

Feature	Retell AI 9.3/10 Visit ↗	PolyAI 8.5/10 Visit ↗
At a glance
Editor score	9.3	8.5
Ranking	#1 in Voicebot Software	#8 in Voicebot Software
Best for	Teams needing affordable, full-featured voice agents	Enterprise voice customer-service operations
Pricing model	Paid	Paid
Starting price	$0.07 usage-based	Pricing on request
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Integrations	12 integrations	130+ integrations
Features Retell AI 1/3 · PolyAI 1/3
Human handoff	✓	✓
Phone numbers included	Not checked yet	Not checked yet
Voice cloning	Not checked yet	Not checked yet
Specs
Call direction	Not checked yet	Not checked yet
Included call minutes	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Handles inbound calls, outbound campaigns, booking, and human transfers Includes analytics, transcripts, simulation testing, and regression testing Connects with CRM, telephony, calendar, and workflow platforms	Voice, webchat, SMS, and WhatsApp agents with multilingual support Visual building, Python tools, REST APIs, RAG, and workflow automation Context-preserving human handoff plus conversation analytics and review
Cons	Usage-based costs vary by model, voice, telephony, and add-ons No conventional monthly subscription or unlimited free plan Advanced access controls and support options require Enterprise	Pricing requires sales contact and voice usage is priced per minute Enterprise-oriented tooling may be more than smaller teams need Not open source, with no free plan for self-serve evaluation
Our verdict	Retell AI is a platform for building, testing, deploying, and monitoring AI voice agents for business phone operations. It suits teams that need both inbound call answering and outbound batch calling, with support for appointment booking,… Read the review →	PolyAI is an enterprise platform for building and operating voice and chat agents for customer service. It is aimed at organizations handling substantial conversation volumes, including banks, hotels, healthcare providers, insurers,… Read the review →

Strengths and trade-offs

• Retell AI — where it wins

  • Handles inbound calls, outbound campaigns, booking, and human transfers
  • Includes analytics, transcripts, simulation testing, and regression testing
  • Connects with CRM, telephony, calendar, and workflow platforms

  Where it doesn't

  • Usage-based costs vary by model, voice, telephony, and add-ons
  • No conventional monthly subscription or unlimited free plan
  • Advanced access controls and support options require Enterprise

• PolyAI — where it wins

  • Voice, webchat, SMS, and WhatsApp agents with multilingual support
  • Visual building, Python tools, REST APIs, RAG, and workflow automation
  • Context-preserving human handoff plus conversation analytics and review

  Where it doesn't

  • Pricing requires sales contact and voice usage is priced per minute
  • Enterprise-oriented tooling may be more than smaller teams need
  • Not open source, with no free plan for self-serve evaluation

• Retell AI9.3/10 · Paid

  A full-featured voice agent platform with usage-based pricing and broad integrations.

  Visit Retell AIFull verdict →
• PolyAI8.5/10 · Pricing on request

  A mature voice-first platform for complex, high-volume customer conversations.

  Visit PolyAIFull verdict →