My AI Front Desk vs PolyAI

My AI Front Desk8.9Visit PolyAI8.5Visit

Higher score My AI Front Desk #4 in Voicebot Software 8.9/10 Free plan Free plan✓ 1 of 3 features Try My AI Front Desk

vs

PolyAI #8 in Voicebot Software 8.5/10 Pricing on request ✓ 1 of 3 features Visit PolyAI

• My AI Front Desk fits best

  Small businesses wanting a free starting point

• PolyAI fits best

  Enterprise voice customer-service operations

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Side by side

Feature	My AI Front Desk 8.9/10 Visit ↗	PolyAI 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in Voicebot Software	#8 in Voicebot Software
Best for	Small businesses wanting a free starting point	Enterprise voice customer-service operations
Pricing model	Free plan + paid	Paid
Starting price	$79/mo	Pricing on request
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Integrations	3 integrations	130+ integrations
Features My AI Front Desk 1/3 · PolyAI 1/3
Human handoff	✓	✓
Phone numbers included	Not checked yet	Not checked yet
Voice cloning	Not checked yet	Not checked yet
Specs
Call direction	Not checked yet	Not checked yet
Included call minutes	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Free plan includes an AI receptionist, chatbot, SMS, forms, and CRM Handles inbound and outbound calls with scheduling and human handoff Combines call records, SMS, workflows, chatbot, and web voicebot	Voice, webchat, SMS, and WhatsApp agents with multilingual support Visual building, Python tools, REST APIs, RAG, and workflow automation Context-preserving human handoff plus conversation analytics and review
Cons	The Free plan includes limited usage Business-in-a-Box caps minutes, conversations, messages, and submissions Advanced API, custom integrations, and account management require Partner / Enterprise	Pricing requires sales contact and voice usage is priced per minute Enterprise-oriented tooling may be more than smaller teams need Not open source, with no free plan for self-serve evaluation
Our verdict	My AI Front Desk is a cloud-based front-office platform for small and mid-sized businesses. Its AI receptionist answers inbound calls, qualifies leads, books appointments against a live calendar, transfers callers to people, and records… Read the review →	PolyAI is an enterprise platform for building and operating voice and chat agents for customer service. It is aimed at organizations handling substantial conversation volumes, including banks, hotels, healthcare providers, insurers,… Read the review →

Strengths and trade-offs

• My AI Front Desk — where it wins

  • Free plan includes an AI receptionist, chatbot, SMS, forms, and CRM
  • Handles inbound and outbound calls with scheduling and human handoff
  • Combines call records, SMS, workflows, chatbot, and web voicebot

  Where it doesn't

  • The Free plan includes limited usage
  • Business-in-a-Box caps minutes, conversations, messages, and submissions
  • Advanced API, custom integrations, and account management require Partner / Enterprise

• PolyAI — where it wins

  • Voice, webchat, SMS, and WhatsApp agents with multilingual support
  • Visual building, Python tools, REST APIs, RAG, and workflow automation
  • Context-preserving human handoff plus conversation analytics and review

  Where it doesn't

  • Pricing requires sales contact and voice usage is priced per minute
  • Enterprise-oriented tooling may be more than smaller teams need
  • Not open source, with no free plan for self-serve evaluation

• My AI Front Desk8.9/10 · Free plan

  A free-to-start AI front desk covering calls, scheduling, SMS, CRM, and workflows.

  Try My AI Front DeskFull verdict →
• PolyAI8.5/10 · Pricing on request

  A mature voice-first platform for complex, high-volume customer conversations.

  Visit PolyAIFull verdict →