Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · IT Incident Management Software

PagerDuty vs BigPanda

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score PagerDuty #3 in IT Incident Management Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 5 of 5 features Visit PagerDuty
BigPanda #7 in IT Incident Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit BigPanda

PagerDuty leads on 0 checks, BigPanda on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePagerDuty · 9.2/10
  • Free planonly PagerDuty
  • Free trialonly PagerDuty

PagerDuty scores higher on our rubric for it incident management software: 9.2 against 8.8 out of 10; our editors rank them #3 and #7.

PagerDuty is the better fit for mature teams needing extensive integrations. BigPanda is the better fit for large operations teams needing AI triage.

  • PagerDuty fits best

    Mature teams needing extensive integrations

  • BigPanda fits best

    Large operations teams needing AI triage

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature PagerDuty 9.2/10 Visit ↗ BigPanda 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #3 in IT Incident Management Software #7 in IT Incident Management Software
Best for Mature teams needing extensive integrations Large operations teams needing AI triage
Pricing model Free plan + paid Paid
Starting price $21/user/mo Pricing on request
Free plan ✓ (best) Not checked yet
Free trial 14 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, 2FA, SSO/SAML
Integrations 750+ integrations 2 integrations
Built for Small business, Mid-market, Enterprise Enterprise
Features PagerDuty 5/5 · BigPanda 5/5
On-call scheduling ✓ ✓
Escalation policies ✓ ✓
Post-incident reviews ✓ ✓
Stakeholder updates ✓ ✓
ChatOps incident actions ✓ ✓
Specs
Status page Advanced Not checked yet
Our review
Pros
  • 750+ integrations, APIs, Slack, and Microsoft Teams workflows
  • On-call schedules, escalation policies, and guided incident remediation
  • Status pages, stakeholder updates, and post-incident reviews
  • Correlates alerts into high-level incidents for focused triage
  • Combines on-call schedules, escalation policies, and responder routing
  • Adds AI analysis, recommended actions, and structured postmortems
Cons
  • Advanced capabilities are distributed across multiple paid tiers
  • Professional and Business pricing requires annual billing
  • The breadth may exceed the needs of teams seeking a narrow tool
  • Pricing uses a contact-sales, customized value-based model
  • Access is limited to web and API platforms
  • Slack supports sharing and notifications, not direct incident actions
Our verdict

PagerDuty is a SaaS incident management and operations platform for developers, DevOps, ITOps, reliability engineers, security teams, customer success teams, and business stakeholders. It combines on-call scheduling and rotations,…

Read the review →

BigPanda is an enterprise IT operations and incident management platform for teams that need to detect, correlate, investigate, and resolve incidents across operational systems. It groups related alerts into high-level incidents, then…

Read the review →
  1. PagerDutyIT Incident Management Software 9.2Free plan · 14-day trial
  2. BigPandaIT Incident Management Software 8.8Pricing on request

Strengths and trade-offs

  • PagerDuty — where it wins

    • 750+ integrations, APIs, Slack, and Microsoft Teams workflows
    • On-call schedules, escalation policies, and guided incident remediation
    • Status pages, stakeholder updates, and post-incident reviews

    Where it doesn't

    • Advanced capabilities are distributed across multiple paid tiers
    • Professional and Business pricing requires annual billing
    • The breadth may exceed the needs of teams seeking a narrow tool

  • BigPanda — where it wins

    • Correlates alerts into high-level incidents for focused triage
    • Combines on-call schedules, escalation policies, and responder routing
    • Adds AI analysis, recommended actions, and structured postmortems

    Where it doesn't

    • Pricing uses a contact-sales, customized value-based model
    • Access is limited to web and API platforms
    • Slack supports sharing and notifications, not direct incident actions
  • PagerDuty9.2/10 · Free plan · 14-day trial

    A mature incident platform with broad integrations, on-call depth, and status-page workflows.

    Visit PagerDutyFull verdict →
  • BigPanda8.8/10 · Pricing on request

    A broad incident management platform for AI-assisted triage, response, and postmortems.

    Visit BigPandaFull verdict →

More comparisons

All IT incident management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update