OTOBO vs iTop

OTOBO7.8Visit iTop6.8Visit

Higher score OTOBO #14 in IT Help Desk Software 7.8/10 Free plan Free plan✓ 6 of 7 features Visit OTOBO

vs

iTop #23 in IT Help Desk Software 6.8/10 Free plan Free plan✓ 6 of 7 features Visit iTop

• OTOBO fits best

  Open-source service management

• iTop fits best

  Free, self-hosted ITSM with CMDB depth

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Side by side

Feature	OTOBO 7.8/10 Visit ↗	iTop 6.8/10 Visit ↗
At a glance
Editor score	7.8	6.8
Ranking	#14 in IT Help Desk Software	#23 in IT Help Desk Software
Best for	Open-source service management	Free, self-hosted ITSM with CMDB depth
Pricing model	Free	Free
Starting price	Free plan	Free plan
Free plan	✓	✓
Free trial	—	—
Features OTOBO 6/7 · iTop 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	Not checked yet	Not checked yet
Our review
Pros	Covers tickets, portals, knowledge, catalogs, SLAs, workflows and CMDB. Supports self-hosted deployment on Linux with web and API access. Connects with Active Directory, LDAP, REST, SOAP and external databases.	Free Community edition with ticketing, SLAs, portal, and knowledge base Configurable CMDB supports assets, impact analysis, licenses, and warranties SSO, REST API, webhooks, reports, and integrations support larger workflows
Cons	Requires an organization to manage its own infrastructure and deployment. Verified mobile and AI features are not part of its positioning. Paid support and managed services are separate from the core software.	Community is recommended for up to 10 agents Platform access centers on web, self-hosted, and API options Paid tiers divide service management by agent scale and operating model
Our verdict	OTOBO is a web-based, modular service management platform for IT and business departments, external service providers, and customers. Its scope spans incident and service-request ticketing, self-service request tracking, searchable… Read the review →	iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. Its scope covers service… Read the review →

Strengths and trade-offs

• OTOBO — where it wins

  • Covers tickets, portals, knowledge, catalogs, SLAs, workflows and CMDB.
  • Supports self-hosted deployment on Linux with web and API access.
  • Connects with Active Directory, LDAP, REST, SOAP and external databases.

  Where it doesn't

  • Requires an organization to manage its own infrastructure and deployment.
  • Verified mobile and AI features are not part of its positioning.
  • Paid support and managed services are separate from the core software.

• iTop — where it wins

  • Free Community edition with ticketing, SLAs, portal, and knowledge base
  • Configurable CMDB supports assets, impact analysis, licenses, and warranties
  • SSO, REST API, webhooks, reports, and integrations support larger workflows

  Where it doesn't

  • Community is recommended for up to 10 agents
  • Platform access centers on web, self-hosted, and API options
  • Paid tiers divide service management by agent scale and operating model

• OTOBO7.8/10 · Free plan

  A broad, license-free service management platform for teams that can self-host.

  Visit OTOBOFull verdict →
• iTop6.8/10 · Free plan

  A free, self-hosted ITSM platform with broad service management and CMDB capabilities.

  Visit iTopFull verdict →