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Head-to-head · IT SLA Management Software

Matrix42 IT Service Management vs Easy8 HelpDesk

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Matrix42 IT Service Management #12 in IT SLA Management Software 7.8/10 Pricing on request · 30-day trial Free trial✓ 5 of 5 features Visit Matrix42
Easy8 HelpDesk #20 in IT SLA Management Software 6.9/10 30-day trial Free trial✓ 5 of 5 features Visit Easy8 HelpDesk

Matrix42 IT Service Management leads on 0 checks, Easy8 HelpDesk on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMatrix42 IT Service Management · 7.8/10
  • Free trialboth

Matrix42 IT Service Management scores higher on our rubric for it sla management software: 7.8 against 6.9 out of 10; our editors rank them #12 and #20.

Matrix42 IT Service Management is the better fit for organizations needing calendar-aware SLAs. Easy8 HelpDesk is the better fit for budget-conscious SLA help desks.

  • Matrix42 IT Service Management fits best

    Organizations needing calendar-aware SLAs

  • Easy8 HelpDesk fits best

    Budget-conscious SLA help desks

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Side by side

Feature Matrix42 IT Service Management 7.8/10 Visit ↗ Easy8 HelpDesk 6.9/10 Visit ↗
At a glance
Editor score 7.8 6.9
Ranking #12 in IT SLA Management Software #20 in IT SLA Management Software
Best for Organizations needing calendar-aware SLAs Budget-conscious SLA help desks
Pricing model Paid Paid
Starting price Pricing on request · 30-day trial €6.90/user/mo
Free plan — —
Free trial 30 days 30 days
Free trial length 30 days 30 days · no card needed
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web
Support Email, Phone, Tickets, Docs Email, Live chat, Phone, Tickets, Docs
Compliance ISO 27001, GDPR GDPR, ISO 27001, SSO/SAML, 2FA
Integrations 3 integrations 9 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Matrix42 IT Service Management 5/5 · Easy8 HelpDesk 5/5
Escalation automation ✓ ✓
Business-hour calendars ✓ ✓
Multi-level SLAs ✓ ✓
SLA reporting ✓ ✓
API access ✓ ✓
Specs
SLA scope Both Both
Our review
Pros
  • Reaction and solution targets can vary by priority and ticket type
  • Business-hour, time-zone, and holiday calendars support SLA calculations
  • Reports, escalation automation, REST API, and IT asset context are included
  • Business hours, working days, and holiday calendar calculations
  • Multi-level SLA rules with automated assignment and escalation
  • REST API, customer portal, reports, dashboards, and statistics
Cons
  • Pricing is quote-based rather than publicly listed
  • The platform may exceed the needs of teams seeking only SLA tracking
  • Deployment choices require decisions across managed, private, or on-premises models
  • No free plan is available
  • The €6.90 starting price requires annual billing
  • Advanced capabilities are distributed across higher tiers
Our verdict

Matrix42 IT Service Management is an enterprise service-management platform for IT departments and organizations managing structured service delivery. It combines incident and service request management with a service catalog, self-service…

Read the review →

Easy8 HelpDesk is an integrated support-ticketing module for customer and internal technology teams. It accepts tickets by email or through a web interface, stores them in projects, and supports response and resolution SLA targets. Teams…

Read the review →
  1. Matrix42 IT Service ManagementIT SLA Management Software 7.8Pricing on request · 30-day trial
  2. Easy8 HelpDeskIT SLA Management Software 6.930-day trial

Strengths and trade-offs

  • Matrix42 IT Service Management — where it wins

    • Reaction and solution targets can vary by priority and ticket type
    • Business-hour, time-zone, and holiday calendars support SLA calculations
    • Reports, escalation automation, REST API, and IT asset context are included

    Where it doesn't

    • Pricing is quote-based rather than publicly listed
    • The platform may exceed the needs of teams seeking only SLA tracking
    • Deployment choices require decisions across managed, private, or on-premises models

  • Easy8 HelpDesk — where it wins

    • Business hours, working days, and holiday calendar calculations
    • Multi-level SLA rules with automated assignment and escalation
    • REST API, customer portal, reports, dashboards, and statistics

    Where it doesn't

    • No free plan is available
    • The €6.90 starting price requires annual billing
    • Advanced capabilities are distributed across higher tiers
  • Matrix42 IT Service Management7.8/10 · Pricing on request · 30-day trial

    A broad ITSM platform for teams managing structured, multi-level service commitments.

    Visit Matrix42Full verdict →
  • Easy8 HelpDesk6.9/10 · 30-day trial

    A budget-friendly help desk with business-calendar SLAs, escalation, reporting, and API access.

    Visit Easy8 HelpDeskFull verdict →

All IT SLA management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update