ManageEngine ServiceDesk Plus vs InvGate Service Management

ManageEngine ServiceDesk Plus9.1Visit InvGate Service Management8.5Visit

Higher score ManageEngine ServiceDesk Plus #2 in AI IT Service Desk Software 9.1/10 Free plan · 30-day trial Free planFree trial✓ 2 of 6 features Visit ManageEngine

vs

InvGate Service Management #7 in AI IT Service Desk Software 8.5/10 30-day trial Free trial✓ 2 of 6 features Visit InvGate

• ManageEngine ServiceDesk Plus fits best

  Value-focused teams needing full ITSM

• InvGate Service Management fits best

  Teams wanting flexible deployment and AI assistance

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.1/10 Visit ↗	InvGate Service Management 8.5/10 Visit ↗
At a glance
Editor score	9.1	8.5
Ranking	#2 in AI IT Service Desk Software	#7 in AI IT Service Desk Software
Best for	Value-focused teams needing full ITSM	Teams wanting flexible deployment and AI assistance
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo	$500/user/yr
Free plan	✓ (best)	—
Free trial	30 days	30 days
Free trial length	30 days	30 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, iOS, Android
Support	Phone, Email	Live chat, Email, Community · 24/7
Compliance	SSO/SAML	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	15 integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 2/6 · InvGate Service Management 2/6
AI ticket triage	Not checked yet	Not checked yet
AI knowledge answers	Not checked yet	Not checked yet
Employee service portal	Not checked yet	Not checked yet
Workflow approvals	Not checked yet	Not checked yet
SLA management	✓	✓
IT asset management	✓	✓
Specs
Request channels	Not checked yet	Not checked yet
Our review
Pros	Free Standard license for up to five technicians Covers help desk, assets, CMDB, SLAs, workflows, and approvals Web, mobile, API, cloud, and self-hosted deployment options	AI supports ticket summaries, knowledge assistance, and a virtual service agent Workflow builder handles tasks, forms, routing, and approval steps Offers cloud and self-hosted deployment, plus mobile apps
Cons	Higher tiers are needed for asset, change, project, and CMDB features Pricing varies by edition, technician count, assets, deployment, and billing The free license is limited to one service desk instance	Starter's fixed annual price covers five agents Pro is priced per agent per year On-premise hosting is listed for Enterprise
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, asset management, CMDB,… Read the review →	InvGate Service Management brings ticket and incident management, service requests, knowledge, approvals, and service-level tracking together for IT teams. Its AI features cover ticket summaries, knowledge assistance, and a virtual service… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for up to five technicians
  • Covers help desk, assets, CMDB, SLAs, workflows, and approvals
  • Web, mobile, API, cloud, and self-hosted deployment options

  Where it doesn't

  • Higher tiers are needed for asset, change, project, and CMDB features
  • Pricing varies by edition, technician count, assets, deployment, and billing
  • The free license is limited to one service desk instance

• InvGate Service Management — where it wins

  • AI supports ticket summaries, knowledge assistance, and a virtual service agent
  • Workflow builder handles tasks, forms, routing, and approval steps
  • Offers cloud and self-hosted deployment, plus mobile apps

  Where it doesn't

  • Starter's fixed annual price covers five agents
  • Pro is priced per agent per year
  • On-premise hosting is listed for Enterprise

• ManageEngine ServiceDesk Plus9.1/10 · Free plan · 30-day trial

  A broad ITSM suite with free entry, asset management, CMDB, automation, and AI features.

  Visit ManageEngineFull verdict →
• InvGate Service Management8.5/10 · 30-day trial

  Flexible IT service management with AI assistance and cloud or self-hosted deployment.

  Visit InvGateFull verdict →