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Head-to-head · Business Ai Tools

Make vs Intercom

  • Updated Nov 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Make #3 in Business Ai Tools 9.0/10 Free plan Free plan✓ 0 of 1 features Visit Make
Intercom #7 in Business Ai Tools 8.6/10 14-day trial Free trial✓ 0 of 1 features Visit Intercom

Make leads on 1 check, Intercom on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMake · 9.0/10
  • Free planonly Make
  • Free trialonly Intercom

Make scores higher on our rubric for business ai tools: 9.0 against 8.6 out of 10; our editors rank them #3 and #7.

Make offers free plan; Intercom doesn't.

Make is the better fit for teams automating work across many apps. Intercom is the better fit for teams building omnichannel customer support.

  • Make fits best

    Teams automating work across many apps

  • Intercom fits best

    Teams building omnichannel customer support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Make 9.0/10 Visit ↗ Intercom 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #3 in Business Ai Tools #7 in Business Ai Tools
Best for Teams automating work across many apps Teams building omnichannel customer support
Pricing model Free plan + paid Paid
Starting price — $29/seat/mo
Free plan ✓ (best) —
Free trial — 14 days
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Community, Docs · 24/7 Email, Live chat, Community, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, 2FA
Integrations 3,000+ integrations 450+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Make 0/1 · Intercom 0/1
Team administration Not checked yet Not checked yet
Specs
AI capabilities Not checked yet Not checked yet
Business integrations Not checked yet Not checked yet
Training data control Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Visual scenarios support multiple modules, routers and conditional filters
  • Connects with 3,000+ apps, including Slack, Salesforce and Google Sheets
  • AI tools, webhooks, API access and execution logs support varied workflows
  • Fin AI Agent supports answers and human handoff with context
  • Shared inbox, ticketing, routing, and help centers in one workspace
  • Supports email, phone, SMS, WhatsApp, social, web, iOS, Android, and API
Cons
  • Free-plan scenarios run at a minimum 15-minute interval
  • Core, Pro and Teams each list 10,000 credits per month
  • Enterprise-only features include custom functions and advanced security
  • Plans are paid, with seat pricing starting at $29 billed annually
  • Advanced workflow and routing capabilities begin on the $85 Advanced plan
  • Fin AI Agent adds usage-based pricing at $0.99 per outcome
Our verdict

Make gives businesses, teams and developers a visual way to connect apps, data sources and AI models in configurable workflows called scenarios. Its no-code builder combines modules, routers and filters, with scheduled or instant triggers,…

Read the review →

Intercom combines website and in-product Messenger chat with shared inbox and ticketing, workflow automation, reporting, help centers, and its Fin AI Agent. It is designed for individuals, startups, small businesses, growing support teams,…

Read the review →
  1. MakeBusiness Ai Tools 9.0Free plan
  2. IntercomBusiness Ai Tools 8.614-day trial

Strengths and trade-offs

  • Make — where it wins

    • Visual scenarios support multiple modules, routers and conditional filters
    • Connects with 3,000+ apps, including Slack, Salesforce and Google Sheets
    • AI tools, webhooks, API access and execution logs support varied workflows

    Where it doesn't

    • Free-plan scenarios run at a minimum 15-minute interval
    • Core, Pro and Teams each list 10,000 credits per month
    • Enterprise-only features include custom functions and advanced security

  • Intercom — where it wins

    • Fin AI Agent supports answers and human handoff with context
    • Shared inbox, ticketing, routing, and help centers in one workspace
    • Supports email, phone, SMS, WhatsApp, social, web, iOS, Android, and API

    Where it doesn't

    • Plans are paid, with seat pricing starting at $29 billed annually
    • Advanced workflow and routing capabilities begin on the $85 Advanced plan
    • Fin AI Agent adds usage-based pricing at $0.99 per outcome
  • Make9.0/10 · Free plan

    A visual automation builder for routing work across apps, APIs and AI tools.

    Visit MakeFull verdict →
  • Intercom8.6/10 · 14-day trial

    A comprehensive support workspace combining Fin AI, agents, automation, and omnichannel messaging.

    Visit IntercomFull verdict →

More comparisons

All business ai tools comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update