Lexalytics vs Chattermill

Lexalytics8.3Visit Chattermill8.1Visit

Higher score Lexalytics #6 in Text Analysis Software 8.3/10 Pricing on request ✓ 2 of 3 features Visit Lexalytics

vs

Chattermill #7 in Text Analysis Software 8.1/10 Pricing on request ✓ 1 of 3 features Visit Chattermill

• Lexalytics fits best

  Mid-market and enterprise NLP programs

• Chattermill fits best

  Enterprises analyzing customer feedback at scale

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Side by side

Feature	Lexalytics 8.3/10 Visit ↗	Chattermill 8.1/10 Visit ↗
At a glance
Editor score	8.3	8.1
Ranking	#6 in Text Analysis Software	#7 in Text Analysis Software
Best for	Mid-market and enterprise NLP programs	Enterprises analyzing customer feedback at scale
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Email, Docs	Email, Live chat, Docs
Compliance	GDPR, HIPAA	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Lexalytics 2/3 · Chattermill 1/3
Sentiment analysis	✓	✓
Topic modeling	Not checked yet	Not checked yet
Entity extraction	✓ (best)	Not checked yet
Specs
Supported languages	Not checked yet	Not checked yet
Text input sources	Not checked yet	Not checked yet
Export formats	Not checked yet	Not checked yet
Our review
Pros	Analyzes sentiment, intent, entities, categories, summaries, and language Offers cloud and self-hosted deployment, including REST API access Supports customizable tuning and machine-learning models	Combines feedback from surveys, reviews, social, support conversations, and calls Connects themes and sentiment to business metrics, with alerts for anomalies Integrates with CX tools, data platforms, and AI agents
Cons	Pricing requires contacting sales Multiple products may require buyers to assess fit across the portfolio Positioned for mid-market and enterprise rather than smaller teams	Custom pricing requires a conversation with sales Mid-market and enterprise focus may not suit smaller teams Broad feedback analysis may be more than teams with narrow needs require
Our verdict	Lexalytics turns unstructured documents into structured insights through natural-language processing and text analytics. Its portfolio is aimed at mid-market and enterprise programs analyzing customer, employee, market-research,… Read the review →	Chattermill brings customer feedback from surveys, reviews, social media, support conversations, calls, and other channels into one analysis workflow. CX, Voice of Customer, product, support, and operations teams can use AI classification… Read the review →

Strengths and trade-offs

• Lexalytics — where it wins

  • Analyzes sentiment, intent, entities, categories, summaries, and language
  • Offers cloud and self-hosted deployment, including REST API access
  • Supports customizable tuning and machine-learning models

  Where it doesn't

  • Pricing requires contacting sales
  • Multiple products may require buyers to assess fit across the portfolio
  • Positioned for mid-market and enterprise rather than smaller teams

• Chattermill — where it wins

  • Combines feedback from surveys, reviews, social, support conversations, and calls
  • Connects themes and sentiment to business metrics, with alerts for anomalies
  • Integrates with CX tools, data platforms, and AI agents

  Where it doesn't

  • Custom pricing requires a conversation with sales
  • Mid-market and enterprise focus may not suit smaller teams
  • Broad feedback analysis may be more than teams with narrow needs require

• Lexalytics8.3/10 · Pricing on request

  Configurable NLP across cloud, self-hosted, API, and web-based deployments.

  Visit LexalyticsFull verdict →
• Chattermill8.1/10 · Pricing on request

  Unifies feedback analysis across channels, with custom pricing aimed at mid-market and enterprise teams.

  Visit ChattermillFull verdict →