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Head-to-head · Merchant Marketing Software

Klaviyo vs Listrak

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Klaviyo #1 in Merchant Marketing Software 9.2/10 Free plan Free plan✓ 0 of 4 features Visit Klaviyo
Listrak #4 in Merchant Marketing Software 8.6/10 Pricing on request ✓ 0 of 4 features Visit Listrak

Klaviyo leads on 0 checks, Listrak on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreKlaviyo · 9.2/10
  • Free planonly Klaviyo

Klaviyo scores higher on our rubric for merchant marketing software: 9.2 against 8.6 out of 10; our editors rank them #1 and #4.

Klaviyo is the better fit for ecommerce teams needing multichannel marketing. Listrak is the better fit for retailers coordinating cross-channel customer journeys.

  • Klaviyo fits best

    Ecommerce teams needing multichannel marketing

  • Listrak fits best

    Retailers coordinating cross-channel customer journeys

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Klaviyo 9.2/10 Visit ↗ Listrak 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #1 in Merchant Marketing Software #4 in Merchant Marketing Software
Best for Ecommerce teams needing multichannel marketing Retailers coordinating cross-channel customer journeys
Pricing model Free plan + paid Paid
Starting price — Pricing on request
Free plan ✓ (best) Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Community, Docs · 24/7 Email, Live chat, Phone, Tickets, Docs · 24/7
Compliance ISO 27001, PCI DSS GDPR
Integrations 350+ integrations 10 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Klaviyo 0/4 · Listrak 0/4
Email campaigns Not checked yet Not checked yet
SMS campaigns Not checked yet Not checked yet
Campaign automation Not checked yet Not checked yet
Loyalty programs Not checked yet Not checked yet
Specs
Marketing channels Not checked yet Not checked yet
Ecommerce integrations Not checked yet Not checked yet
Our review
Pros
  • Automates email, SMS, and push flows
  • Segments audiences in real time using behavioral data
  • Connects to 350+ integrations and flexible APIs
  • Orchestrates branching journeys with real-time triggers across channels
  • Combines behavioral and predictive segmentation with scoring and recommendations
  • Unifies customer profiles and reports campaign, deliverability, and revenue metrics
Cons
  • Free plan caps usage at 250 active profiles and 500 monthly email sends
  • Email plan lists 15,000 monthly sends, which may not suit higher-volume needs
  • Paid plans scale with profiles, email volume, and channel usage
  • Pricing requires contacting sales
  • Its broad feature set may exceed the needs of teams seeking email-only tools
  • Connecting custom systems may require REST APIs, JavaScript, or webhooks
Our verdict

Klaviyo brings email marketing, SMS, push flows, customer data, analytics, and segmentation into a B2C CRM for consumer brands. Ecommerce teams can create campaigns and automated flows, build behavior-based audiences, personalize messages,…

Read the review →

Listrak is a cloud marketing automation platform for retailers and ecommerce brands, particularly mid-market and enterprise teams coordinating customer engagement across the lifecycle. It brings email, SMS, push, web, social, and RCS into…

Read the review →
  1. KlaviyoMerchant Marketing Software 9.2Free plan
  2. ListrakMerchant Marketing Software 8.6Pricing on request

Strengths and trade-offs

  • Klaviyo — where it wins

    • Automates email, SMS, and push flows
    • Segments audiences in real time using behavioral data
    • Connects to 350+ integrations and flexible APIs

    Where it doesn't

    • Free plan caps usage at 250 active profiles and 500 monthly email sends
    • Email plan lists 15,000 monthly sends, which may not suit higher-volume needs
    • Paid plans scale with profiles, email volume, and channel usage

  • Listrak — where it wins

    • Orchestrates branching journeys with real-time triggers across channels
    • Combines behavioral and predictive segmentation with scoring and recommendations
    • Unifies customer profiles and reports campaign, deliverability, and revenue metrics

    Where it doesn't

    • Pricing requires contacting sales
    • Its broad feature set may exceed the needs of teams seeking email-only tools
    • Connecting custom systems may require REST APIs, JavaScript, or webhooks
  • Klaviyo9.2/10 · Free plan

    An all-rounder for ecommerce teams combining campaigns, automated flows, and audience data.

    Visit KlaviyoFull verdict →
  • Listrak8.6/10 · Pricing on request

    A broad retail marketing suite for coordinating data-driven customer journeys across channels.

    Visit ListrakFull verdict →

More comparisons

All merchant marketing software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update