Head-to-head · Multilingual Customer Support Software
Intercom vs LiveAgent
Intercom leads on 0 checks, LiveAgent on 2, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreIntercom · 9.2/10
- Lowest starting priceLiveAgent · $15/user/mo
- Free planonly LiveAgent
- Free trialboth
Intercom scores higher on our rubric for multilingual customer support software: 9.2 against 8.2 out of 10; our editors rank them #1 and #8.
LiveAgent offers free plan; Intercom doesn't. LiveAgent is cheaper to start at $15/user/mo against $29/user/mo.
Intercom is the better fit for teams needing multilingual, omnichannel customer support. LiveAgent is the better fit for teams wanting low-cost, full-channel help desk tools.
- Intercom fits best
Teams needing multilingual, omnichannel customer support
- LiveAgent fits best
Teams wanting low-cost, full-channel help desk tools
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Side by side
| Feature | Intercom 9.2/10 Visit ↗ | LiveAgent 8.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.2 |
| Ranking | #1 in Multilingual Customer Support Software | #8 in Multilingual Customer Support Software |
| Best for | Teams needing multilingual, omnichannel customer support | Teams wanting low-cost, full-channel help desk tools |
| Pricing model | Paid | Free plan + paid |
| Starting price | $29/seat/mo | $15/user/mo (best) |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 30 days |
| Free trial length | 14 days · no card needed | 30 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Community, Docs · 24/7 | Email, Live chat, Phone, Docs · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, 2FA | GDPR, 2FA, SSO/SAML |
| Integrations | 450+ integrations | 200+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Intercom 0/3 · LiveAgent 0/3 | ||
| Real-time translation | Not checked yet | Not checked yet |
| Multilingual help center | Not checked yet | Not checked yet |
| Language-based routing | Not checked yet | Not checked yet |
| Specs | ||
| Supported languages | Not checked yet | Not checked yet |
| Translation mode | Not checked yet | Not checked yet |
| Agent interface languages | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Intercom combines website and in-product Messenger chat with shared inboxes, ticketing, workflow automation, reporting, help centers, and Fin AI Agent. It supports live and automated conversations across email, phone, SMS, WhatsApp, and… Read the review → |
LiveAgent is a cloud-based customer support platform for teams that need one workspace for email, live chat, phone, social media, and messaging conversations. Its shared inbox turns messages into trackable tickets, while knowledge-base… Read the review → |
Strengths and trade-offs
Intercom — where it wins
- Public and multilingual help centers support global customers
- Omnichannel inbox covers chat, email, phone, SMS, WhatsApp, and social
- Fin AI hands conversations to agents with conversation context
Where it doesn't
- No free plan is available
- Advanced and Expert plans raise per-seat costs substantially
- Fin AI is billed separately at $0.99 per outcome
LiveAgent — where it wins
- Free plan plus a 30-day trial without a required card
- Shared inbox spans email, chat, phone, social, and messaging
- Ticketing, SLAs, portals, automation, AI, and mobile apps in one system
Where it doesn't
- Advanced call-center and SLA tools start at the Medium business tier
- Social and messaging channels require the Large business tier
- Free-plan features are limited compared with paid plans
- Intercom9.2/10 · 14-day trial
A multilingual, omnichannel support workspace with live agents, automation, and Fin AI.
Visit IntercomFull verdict → - LiveAgent8.2/10 · Free plan · 30-day trial
A low-cost, full-channel help desk with ticketing, automation, portals, and AI.
Visit LiveAgentFull verdict →
More comparisons
All multilingual customer support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update