Head-to-head · Multilingual Customer Support Software
Crisp vs LiveAgent
Crisp leads on 0 checks, LiveAgent on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreCrisp · 8.4/10
- Lowest starting priceLiveAgent · $15/user/mo
- Free planboth
- Free trialboth
Crisp scores higher on our rubric for multilingual customer support software: 8.4 against 8.2 out of 10; our editors rank them #6 and #8.
LiveAgent is cheaper to start at $15/user/mo against $45/user/mo.
Crisp is the better fit for small teams wanting affordable omnichannel support. LiveAgent is the better fit for teams wanting low-cost, full-channel help desk tools.
- Crisp fits best
Small teams wanting affordable omnichannel support
- LiveAgent fits best
Teams wanting low-cost, full-channel help desk tools
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Side by side
| Feature | Crisp 8.4/10 Visit ↗ | LiveAgent 8.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.4 | 8.2 |
| Ranking | #6 in Multilingual Customer Support Software | #8 in Multilingual Customer Support Software |
| Best for | Small teams wanting affordable omnichannel support | Teams wanting low-cost, full-channel help desk tools |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $45/mo | $15/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | 30 days |
| Free trial length | 14 days · no card needed | 30 days · no card needed |
| Deployment | Cloud, Desktop, Mobile | Cloud, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Docs | Email, Live chat, Phone, Docs · 24/7 |
| Compliance | GDPR, 2FA | GDPR, 2FA, SSO/SAML |
| Integrations | 2,000+ integrations | 200+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Crisp 0/3 · LiveAgent 0/3 | ||
| Real-time translation | Not checked yet | Not checked yet |
| Multilingual help center | Not checked yet | Not checked yet |
| Language-based routing | Not checked yet | Not checked yet |
| Specs | ||
| Supported languages | Not checked yet | Not checked yet |
| Translation mode | Not checked yet | Not checked yet |
| Agent interface languages | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Crisp brings customer conversations into a shared support workspace for support, sales, and marketing teams. A website chat widget and inbox handle live-agent conversations across email, WhatsApp, Messenger, and other messaging channels.… Read the review → |
LiveAgent is a cloud-based customer support platform for teams that need one workspace for email, live chat, phone, social media, and messaging conversations. Its shared inbox turns messages into trackable tickets, while knowledge-base… Read the review → |
Strengths and trade-offs
Crisp — where it wins
- Free plan includes a cloud inbox, chat widget, and two agents
- Shared inbox combines live conversations across messaging channels
- Apps, automation, AI workflows, and CRM tools in one platform
Where it doesn't
- Free plan includes only two agents
- Paid plans rise from $45 to $295 per workspace monthly
- The listed features do not specify multilingual support
LiveAgent — where it wins
- Free plan plus a 30-day trial without a required card
- Shared inbox spans email, chat, phone, social, and messaging
- Ticketing, SLAs, portals, automation, AI, and mobile apps in one system
Where it doesn't
- Advanced call-center and SLA tools start at the Medium business tier
- Social and messaging channels require the Large business tier
- Free-plan features are limited compared with paid plans
- Crisp8.4/10 · Free plan · 14-day trial
An omnichannel support workspace with a free plan and monthly per-workspace pricing.
Visit CrispFull verdict → - LiveAgent8.2/10 · Free plan · 30-day trial
A low-cost, full-channel help desk with ticketing, automation, portals, and AI.
Visit LiveAgentFull verdict →
More comparisons
All multilingual customer support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update