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Head-to-head · On-Call Scheduling Software

incident.io vs Runframe

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score incident.io #5 in On-Call Scheduling Software 8.7/10 Free plan Free plan✓ 1 of 5 features Visit incident.io
Runframe #8 in On-Call Scheduling Software 8.4/10 Free plan Free plan✓ 3 of 5 features Visit Runframe

incident.io leads on 0 checks, Runframe on 1, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreincident.io · 8.7/10
  • Lowest starting priceRunframe · $12/user/mo
  • Free planboth
  • Most featuresRunframe · 3 of 5

incident.io scores higher on our rubric for on-call scheduling software: 8.7 against 8.4 out of 10; our editors rank them #5 and #8.

Runframe is cheaper to start at $12/user/mo against $15/user/mo.

incident.io is the better fit for slack-centric teams needing collaborative incident response. Runframe is the better fit for teams wanting fair, Slack-native on-call workflows.

  • incident.io fits best

    Slack-centric teams needing collaborative incident response

  • Runframe fits best

    Teams wanting fair, Slack-native on-call workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature incident.io 8.7/10 Visit ↗ Runframe 8.4/10 Visit ↗
At a glance
Editor score 8.7 8.4
Ranking #5 in On-Call Scheduling Software #8 in On-Call Scheduling Software
Best for Slack-centric teams needing collaborative incident response Teams wanting fair, Slack-native on-call workflows
Pricing model Free plan + paid Free plan + paid
Starting price $15/user/mo $12/user/mo (best)
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud
Platforms Web, iOS, Android Web
Support Community, Docs Email, Docs
Compliance SOC 2, GDPR SSO/SAML
Integrations 100+ integrations 11 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features incident.io 1/5 · Runframe 3/5
Rotation scheduling Not checked yet ✓ (best)
Escalation policies ✓ ✓
Handoff tools Not checked yet ✓ (best)
Calendar sync Not checked yet Not checked yet
Mobile app Not checked yet Not checked yet
Specs
Notification channels Not checked yet Multichannel
Our review
Pros
  • Free plan includes single-team on-call, status pages, and automation
  • Covers schedules, escalation, workflows, status pages, and postmortems
  • AI assistance, dashboards, APIs, and broad incident integrations
  • Free plan supports up to 5 users and includes Slack incident response.
  • Rotation cycles, shift swaps, overrides, and configurable escalation policies.
  • Fairness reports, AI postmortem drafts, and broad monitoring integrations.
Cons
  • On-call is a separate add-on on Team and Pro
  • Advanced access controls and multiple environments require Enterprise
  • Platform coverage centers on web, API, Slack, and Microsoft Teams
  • The Free plan is limited to one team, service catalog, and basic schedule.
  • Phone and SMS alerting depend on paid allowances and supported countries.
  • Web and API access may not suit teams requiring mobile apps or calendar sync.
Our verdict

incident.io is a software reliability and incident management platform for engineering, SRE, product, support, and operations teams. It brings incident declaration and management into Slack or Microsoft Teams, while also covering on-call…

Read the review →

Runframe is an incident management platform for engineering teams, with on-call scheduling, escalation, alerting, incident response, status pages, postmortems, analytics, and integrations. Its documentation positions it for seed-to-Series…

Read the review →
  1. incident.ioOn-Call Scheduling Software 8.7Free plan
  2. RunframeOn-Call Scheduling Software 8.4Free plan

Strengths and trade-offs

  • incident.io — where it wins

    • Free plan includes single-team on-call, status pages, and automation
    • Covers schedules, escalation, workflows, status pages, and postmortems
    • AI assistance, dashboards, APIs, and broad incident integrations

    Where it doesn't

    • On-call is a separate add-on on Team and Pro
    • Advanced access controls and multiple environments require Enterprise
    • Platform coverage centers on web, API, Slack, and Microsoft Teams

  • Runframe — where it wins

    • Free plan supports up to 5 users and includes Slack incident response.
    • Rotation cycles, shift swaps, overrides, and configurable escalation policies.
    • Fairness reports, AI postmortem drafts, and broad monitoring integrations.

    Where it doesn't

    • The Free plan is limited to one team, service catalog, and basic schedule.
    • Phone and SMS alerting depend on paid allowances and supported countries.
    • Web and API access may not suit teams requiring mobile apps or calendar sync.

More comparisons

All On-Call scheduling software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update