gWorks Operations vs CityOps

gWorks Operations7.7Visit CityOps7.6Visit

Higher score gWorks Operations #5 in Public Works Software 7.7/10 Pricing on request ✓ 6 of 6 features Visit gWorks

vs

CityOps #6 in Public Works Software 7.6/10 Paid ✓ 6 of 6 features Visit CityOps

• gWorks Operations fits best

  Municipalities needing public works and permit workflows

• CityOps fits best

  Larger teams prioritizing requests, GIS, and inventory

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Side by side

Feature	gWorks Operations 7.7/10 Visit ↗	CityOps 7.6/10 Visit ↗
At a glance
Editor score	7.7	7.6
Ranking	#5 in Public Works Software	#6 in Public Works Software
Best for	Municipalities needing public works and permit workflows	Larger teams prioritizing requests, GIS, and inventory
Pricing model	Paid	Paid
Starting price	Pricing on request	$4,160/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, Android
Support	Phone	Email, Phone
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features gWorks Operations 6/6 · CityOps 6/6
Work order management	✓	✓
Asset management	✓	✓
Permits and inspections	✓	✓
GIS mapping	✓	✓
Citizen request portal	✓	✓
Mobile field app	✓	✓
Our review
Pros	Links work orders, assets, permits, inspections, maps, and requests Offline mobile updates sync when field connectivity returns Tracks labor, equipment, and material costs against work orders	Combines requests, work orders, GIS assets, maintenance and inspections Supports mobile field completion with labor, parts and photo capture Connects with Salesforce, SAP, Oracle, ArcGIS, BigQuery and Looker
Cons	Pricing is customized, making plan-to-plan comparisons harder Phone-based support may not suit teams wanting in-app help Municipal focus may be too broad for a single-purpose crew tool	Starts at $4,160 per month before staff user add-ons No free plan is offered Deployment is listed for web and Android
Our verdict	gWorks Operations is a cloud platform for municipal public works departments and local government teams. It brings together work orders, asset management, GIS mapping, permits, inspections, fleet, inventory, and resident service requests.… Read the review →	CityOps is a cloud operations management platform for public works and parks agencies. It brings citizen and internal request intake, triage, work-order scheduling, crew assignment, GIS asset records, preventive maintenance, inspections,… Read the review →

Strengths and trade-offs

• gWorks Operations — where it wins

  • Links work orders, assets, permits, inspections, maps, and requests
  • Offline mobile updates sync when field connectivity returns
  • Tracks labor, equipment, and material costs against work orders

  Where it doesn't

  • Pricing is customized, making plan-to-plan comparisons harder
  • Phone-based support may not suit teams wanting in-app help
  • Municipal focus may be too broad for a single-purpose crew tool

• CityOps — where it wins

  • Combines requests, work orders, GIS assets, maintenance and inspections
  • Supports mobile field completion with labor, parts and photo capture
  • Connects with Salesforce, SAP, Oracle, ArcGIS, BigQuery and Looker

  Where it doesn't

  • Starts at $4,160 per month before staff user add-ons
  • No free plan is offered
  • Deployment is listed for web and Android

• gWorks Operations7.7/10 · Pricing on request

  A broad municipal operations suite linking work, assets, permits, maps, and resident requests.

  Visit gWorksFull verdict →
• CityOps7.6/10 · Paid

  A broad public-works suite for larger agencies, priced for substantial operational teams.

  Visit CityOpsFull verdict →