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Head-to-head · Session Replay Software

FullSession vs Heap

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score FullSession #2 in Session Replay Software 9.3/10 Free plan · 14-day trial Free planFree trial✓ 2 of 2 features Visit FullSession
Heap #5 in Session Replay Software 9.0/10 Free plan Free plan✓ 0 of 2 features Visit Heap

FullSession leads on 0 checks, Heap on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFullSession · 9.3/10
  • Free planboth
  • Free trialonly FullSession
  • Most featuresFullSession · 2 of 2

FullSession scores higher on our rubric for session replay software: 9.3 against 9.0 out of 10; our editors rank them #2 and #5.

FullSession is the better fit for teams wanting replay plus feedback and error context. Heap is the better fit for analytics teams prioritizing automatic event capture.

  • FullSession fits best

    Teams wanting replay plus feedback and error context

  • Heap fits best

    Analytics teams prioritizing automatic event capture

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Side by side

Feature FullSession 9.3/10 Visit ↗ Heap 9.0/10 Visit ↗
At a glance
Editor score 9.3 9.0
Ranking #2 in Session Replay Software #5 in Session Replay Software
Best for Teams wanting replay plus feedback and error context Analytics teams prioritizing automatic event capture
Pricing model Free plan + paid Free plan + paid
Starting price $39.20/mo —
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android, macOS
Support Email, Live chat, Docs Email, Community, Docs
Compliance GDPR, PCI DSS, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations 10 integrations 14 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features FullSession 2/2 · Heap 0/2
Error context ✓ (best) Not checked yet
User feedback tools ✓ (best) Not checked yet
Specs
Capture platforms Both Not checked yet
Session limit 10000 sessions/mo Not checked yet
Replay retention Not checked yet Not checked yet
Privacy controls Advanced Not checked yet
Our review
Pros
  • Replays web, iOS, and Android journeys with error and performance context
  • Combines heatmaps, funnels, feedback, segmentation, and custom events
  • Offers capture-time masking, blocking, SSO/SAML, RBAC, and audit logs
  • Automatically captures clicks, pageviews, forms, and change events
  • Combines funnels, journeys, retention, ecommerce, and session replay
  • Supports web, iOS, Android, APIs, and cross-device identity
Cons
  • The Free plan is limited to 1,000 monthly sessions
  • Lift AI is available on the Professional plan
  • Advanced governance features are reserved for Enterprise
  • Paid tiers use estimate or custom session pricing
  • Session Replay is an add-on on the Pro plan
  • Free data history is limited to 6 months
Our verdict

FullSession is a digital experience intelligence platform for product, growth, engineering, and customer experience teams. It reconstructs web, iOS, and Android user journeys through session replay, then connects those recordings with…

Read the review →

Heap is a digital insights and product analytics platform for teams that need to understand how customers use websites and applications. It is suited to analytics, product, ecommerce, and growth teams working across web and mobile…

Read the review →
  1. FullSessionSession Replay Software 9.3Free plan · 14-day trial
  2. HeapSession Replay Software 9.0Free plan

Strengths and trade-offs

  • FullSession — where it wins

    • Replays web, iOS, and Android journeys with error and performance context
    • Combines heatmaps, funnels, feedback, segmentation, and custom events
    • Offers capture-time masking, blocking, SSO/SAML, RBAC, and audit logs

    Where it doesn't

    • The Free plan is limited to 1,000 monthly sessions
    • Lift AI is available on the Professional plan
    • Advanced governance features are reserved for Enterprise

  • Heap — where it wins

    • Automatically captures clicks, pageviews, forms, and change events
    • Combines funnels, journeys, retention, ecommerce, and session replay
    • Supports web, iOS, Android, APIs, and cross-device identity

    Where it doesn't

    • Paid tiers use estimate or custom session pricing
    • Session Replay is an add-on on the Pro plan
    • Free data history is limited to 6 months
  • FullSession9.3/10 · Free plan · 14-day trial

    A broad replay, feedback, error-context, and analytics platform for web and mobile teams.

    Visit FullSessionFull verdict →
  • Heap9.0/10 · Free plan

    A broad analytics platform with automatic capture and replay search, but paid pricing is custom.

    Visit HeapFull verdict →

More comparisons

All session replay software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update