Head-to-head · IT Change Management Software
EasyVista Service Manager vs iSupport Service Desk
EasyVista Service Manager leads on 0 checks, iSupport Service Desk on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreEasyVista Service Manager · 7.0/10
- Most featuresiSupport Service Desk · 5 of 6
EasyVista Service Manager scores higher on our rubric for it change management software: 7.0 against 6.0 out of 10; our editors rank them #21 and #28.
EasyVista Service Manager is the better fit for organizations wanting AI-enabled enterprise ITSM. iSupport Service Desk is the better fit for mature organizations needing comprehensive change control.
- EasyVista Service Manager fits best
Organizations wanting AI-enabled enterprise ITSM
- iSupport Service Desk fits best
Mature organizations needing comprehensive change control
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Side by side
| Feature | EasyVista Service Manager 7.0/10 Visit ↗ | iSupport Service Desk 6.0/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.0 | 6.0 |
| Ranking | #21 in IT Change Management Software | #28 in IT Change Management Software |
| Best for | Organizations wanting AI-enabled enterprise ITSM | Mature organizations needing comprehensive change control |
| Pricing model | Paid | Paid |
| Starting price | — | Pricing on request |
| Free plan | — | Not checked yet |
| Free trial | — | — |
| Deployment | Cloud | Cloud, Self-hosted, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Docs | Email, Live chat, Phone, Tickets, Community, Docs |
| Integrations | 10 integrations | 10 integrations |
| Built for | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features EasyVista Service Manager 0/6 · iSupport Service Desk 5/6 | ||
| Risk assessment | Not checked yet | Not checked yet |
| Approval workflows | Not checked yet | ✓ (best) |
| Change calendar | Not checked yet | ✓ (best) |
| Emergency changes | Not checked yet | ✓ (best) |
| Change audit trail | Not checked yet | ✓ (best) |
| CMDB linking | Not checked yet | ✓ (best) |
| Our review | ||
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| Our verdict | EasyVista Service Manager is an IT service management platform for organizations managing incidents, requests, changes, assets, workflows, and service operations in one system. It is aimed at enterprise IT teams, service desks, and… Read the review → |
iSupport Service Desk is a configurable IT service management product for organizations coordinating incidents, problems, changes, assets, knowledge, approvals, and service requests. Its Service Desk edition is aimed at teams that need… Read the review → |
Strengths and trade-offs
EasyVista Service Manager — where it wins
- Combines change, release, CMDB, dependency mapping, and service-level management
- No-code workflows and AI-driven automation support configurable IT operations
- Integrates with Teams, Slack, Jira Service Management, Splunk, Datadog, and more
Where it doesn't
- Pricing requires a sales quote before plan costs can be assessed
- Its broad ITSM and ITOM scope may exceed a narrow service-desk brief
- It is proprietary rather than open-source software
iSupport Service Desk — where it wins
- Supports standard, normal, and emergency change types with approval cycles
- Links changes to assets, services, and resources through its CMDB
- Offers hosted, on-premise, web, mobile, API, and integration options
Where it doesn't
- Pricing requires a sales conversation rather than a published plan structure
- Support information presents weekday hours alongside a separate 24/7 headline
- Its broad service desk scope may exceed the needs of change-only teams
- EasyVista Service Manager7.0/10 · Pricing on request
A broad enterprise ITSM platform combining change control, CMDB, automation, and service operations.
Visit EasyVistaFull verdict → - iSupport Service Desk6.0/10 · Pricing on request
A mature, configurable ITSM suite for organizations needing structured change control.
Visit iSupportFull verdict →
All IT change management software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update