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Head-to-head · Claims Processing Software

Duck Creek Claims vs Claim360

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Duck Creek Claims #2 in Claims Processing Software 9.1/10 Pricing on request Visit Duck Creek
Claim360 #7 in Claims Processing Software 8.6/10 Pricing on request Request a demo

Duck Creek Claims leads on 0 checks, Claim360 on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDuck Creek Claims · 9.1/10

Duck Creek Claims scores higher on our rubric for claims processing software: 9.1 against 8.6 out of 10; our editors rank them #2 and #7.

Duck Creek Claims is the better fit for enterprise insurers automating claim lifecycles. Claim360 is the better fit for mid-market and enterprise health and life insurers.

  • Duck Creek Claims fits best

    Enterprise insurers automating claim lifecycles

  • Claim360 fits best

    Mid-market and enterprise health and life insurers

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Duck Creek Claims 9.1/10 Visit ↗ Claim360 8.6/10 Visit ↗
At a glance
Editor score 9.1 8.6
Ranking #2 in Claims Processing Software #7 in Claims Processing Software
Best for Enterprise insurers automating claim lifecycles Mid-market and enterprise health and life insurers
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Built for Enterprise Mid-market, Enterprise
Specs
Supported claim lines Not checked yet Health and life insurance
Intake channels Not checked yet Provider portal; QR proof-of-presence encounter capture
Workflow automation Not checked yet Advanced
Integration options Not checked yet Not checked yet
Deployment Cloud Cloud
Our review
Pros
  • Covers the claims lifecycle from first notice through recovery
  • Rules-based routing and AI-assisted decisioning automate workflows
  • Cloud web/API platform with 100 partner and data-provider integrations
  • Automates claims decisions with benefit rules and machine-learning signals
  • Routes complex claims for human review and scores real-time SIU fraud signals
  • Connects member and provider portals with settlement workflows and audit trails
Cons
  • Pricing requires a sales contact
  • Enterprise-oriented scope may exceed smaller insurers' needs
  • Support is centered on documentation
  • Focused on health and life insurance claims
  • Pricing requires contacting sales for a personalised walkthrough
  • Cloud deployment may not suit teams seeking another deployment model
Our verdict

Duck Creek Claims is a cloud-based claims management system for property and casualty insurers. It supports operations from first notice of loss through settlement and recovery, covering routine claims, complex cases, and…

Read the review →

Claim360 supports health and life insurers handling claims adjudication and related operations. Configurable benefit rules and machine-learning signals assist automated decisions, while complex claims can be routed for human review. Its…

Read the review →
  1. Duck Creek ClaimsClaims Processing Software 9.1Pricing on request
  2. Claim360Claims Processing Software 8.6Pricing on request

Strengths and trade-offs

  • Duck Creek Claims — where it wins

    • Covers the claims lifecycle from first notice through recovery
    • Rules-based routing and AI-assisted decisioning automate workflows
    • Cloud web/API platform with 100 partner and data-provider integrations

    Where it doesn't

    • Pricing requires a sales contact
    • Enterprise-oriented scope may exceed smaller insurers' needs
    • Support is centered on documentation

  • Claim360 — where it wins

    • Automates claims decisions with benefit rules and machine-learning signals
    • Routes complex claims for human review and scores real-time SIU fraud signals
    • Connects member and provider portals with settlement workflows and audit trails

    Where it doesn't

    • Focused on health and life insurance claims
    • Pricing requires contacting sales for a personalised walkthrough
    • Cloud deployment may not suit teams seeking another deployment model
  • Duck Creek Claims9.1/10 · Pricing on request

    An enterprise claims platform covering intake through recovery with AI-assisted decisioning.

    Visit Duck CreekFull verdict →
  • Claim3608.6/10 · Pricing on request

    Rules and machine-learning signals support adjudication, review, fraud scoring, and provider workflows.

    Request a demoFull verdict →

More comparisons

All claims processing software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update