Duck Creek Claims
Duck Creek Claims: A cloud claims system covering intake, investigation, payments, recovery, and automated decisioning. Ranked #44 of 175 in Case Management Software by our editors (4.9/10); pricing: Pricing on request; best for automated insurance claims workflows.
At a glance
- Editor score4.9 / 10
- PricingPricing on request
- Best forAutomated insurance claims workflows
- Case intake formsYes
- Facts checked21 Sep 2026
Where it wins
- Covers the claims lifecycle from first notice of loss through recovery
- Automates assignment, routing, processing, and decisioning with business rules
- Supports partner integrations and AI-assisted claims workflows
Where it doesn't
- Pricing requires contact with sales
- Focused on property and casualty insurance claims
- AI-assisted decisioning requires insurer-specific governance
Our verdict on Duck Creek Claims
Duck Creek Claims is a cloud-based case management system for property and casualty insurers. It covers claims operations from first notice of loss through settlement and recovery, including intake, assignment, coverage verification, investigation, reserves, payments, subrogation, and recovery. The product is suited to insurers handling routine claims, complex cases, and catastrophe-driven volume spikes through Duck Creek’s cloud platform.
Its strongest capability is the combination of workflow automation and decisioning. Configurable business rules support assignment and routing, straight-through processing, automated decisioning, and coverage verification. AI-assisted workflows and decisioning extend that automation, while the claims lifecycle structure keeps investigation, financial workflows, and recovery activities within the same operating model. This makes Duck Creek Claims a fit for insurers seeking to automate repeatable claims work without limiting the system to simple intake.
Ecosystem fit is another important consideration. The platform supports partner and data-provider integrations, with WGL, Conduent, and SPLICE listed as integrations. Its web and API platforms also support connectivity across claims operations. Organizations evaluating the product should account for its sales-led pricing model and the need to align rules and AI-assisted decisions with insurer-specific processes. Duck Creek Claims is a strong match for property and casualty insurers that need broad claims workflow coverage and automation. Teams seeking a general-purpose case management tool outside insurance claims should choose a more broadly focused alternative.
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Duck Creek Claims pricing
Duck Creek Claims fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake forms | Yes |
| Workflow automation | Yes |
| Custom case fields | Not verified |
| Audit trail | Yes |
| Reporting dashboards | Not verified |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001 |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 100+ integrations: WGL, Conduent, SPLICE See all → |
| Pricing | Pricing on request |
| Website | duckcreek.com |
| Facts checked | 21 Sep 2026 |
Duck Creek Claims integrations
Duck Creek Claims lists 100+ integrations on its own site — the 3 named here are the ones its pages call out.
- WGL
- Conduent
- SPLICE
See all Duck Creek Claims integrations →
Alternatives to Duck Creek Claims
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
See all Duck Creek Claims alternatives →
Also Ranked In
Duck Creek Claims is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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