Head-to-head · WhatsApp Customer Service Software
Deskwoot vs Chatwoot
Deskwoot leads on 1 check, Chatwoot on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreDeskwoot · 9.0/10
- Lowest starting priceDeskwoot · $3.20/seat/mo
- Free planboth
- Free trialboth
- Most featuresDeskwoot · 3 of 3
Deskwoot scores higher on our rubric for whatsapp customer service software: 9.0 against 8.7 out of 10; our editors rank them #5 and #7.
Deskwoot is cheaper to start at $3.20/user/mo against $19/user/mo.
Deskwoot is the better fit for budget-conscious omnichannel support teams. Chatwoot is the better fit for open-source omnichannel support teams.
- Deskwoot fits best
Budget-conscious omnichannel support teams
- Chatwoot fits best
Open-source omnichannel support teams
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Side by side
| Feature | Deskwoot 9.0/10 Visit ↗ | Chatwoot 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.0 | 8.7 |
| Ranking | #5 in WhatsApp Customer Service Software | #7 in WhatsApp Customer Service Software |
| Best for | Budget-conscious omnichannel support teams | Open-source omnichannel support teams |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $3.20/seat/mo (best) | $19/user/mo |
| Free plan | ✓ | ✓ |
| Free trial | 7 days | 15 days |
| Free trial length | 7 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted |
| Platforms | Web, iOS | Web |
| Support | Docs | Email, Community |
| Compliance | GDPR, 2FA | SOC 2, GDPR, SSO/SAML, 2FA |
| Integrations | 7 integrations | 15+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Deskwoot 3/3 · Chatwoot 0/3 | ||
| Shared inbox | ✓ (best) | Not checked yet |
| Team collaboration | ✓ (best) | Not checked yet |
| WhatsApp templates | ✓ (best) | Not checked yet |
| Specs | ||
| Conversation routing | Round_robin | Not checked yet |
| Included agent seats | Not checked yet | 2 agents |
| Included WhatsApp numbers | Not checked yet | Not checked yet |
| Conversation retention | 180 days | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Deskwoot is a customer support platform for startups and support teams managing conversations across WhatsApp, email, live chat, Telegram, SMS, LINE, X, and API channels. Its shared inbox supports WhatsApp Cloud API connections, approved… Read the review → |
Chatwoot is an open-source customer support platform for teams managing conversations across website live chat, email, WhatsApp, social networks, SMS and other channels. Its shared inbox supports human assignment and collaboration, while… Read the review → |
Strengths and trade-offs
Deskwoot — where it wins
- Free plan plus paid tiers starting at $3.20 per seat monthly annually
- Shared inbox connects WhatsApp with seven other channels
- Includes automation, AI Bot Fynn, reporting, and key integrations
Where it doesn't
- Hacker limits teams to 100 conversations, one agent, and one inbox
- WhatsApp conversation fees are passed through at cost
- Audit logs, REST API access, and custom roles start on Enterprise
Chatwoot — where it wins
- Self-hosted or cloud deployment with REST API and webhooks
- Shared omnichannel inbox with collaboration, automation and reporting
- Free plan plus AI, help center and enterprise access controls
Where it doesn't
- Hacker plan is limited to website live chat and two agents
- Listed paid-plan prices require annual billing
- Native integration catalog lists 15 integrations, including upcoming items
- Deskwoot9.0/10 · Free plan · 7-day trial
Affordable omnichannel support with WhatsApp Cloud API, automation, and AI features.
Visit DeskwootFull verdict → - Chatwoot8.7/10 · Free plan · 15-day trial
A flexible open-source inbox for teams handling customer conversations across channels.
Visit ChatwootFull verdict →
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All WhatsApp customer service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update