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Head-to-head · Smart Cities Software

CivicPlus SeeClickFix 311 CRM vs FixMyStreet

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score CivicPlus SeeClickFix 311 CRM #2 in Smart Cities Software 8.3/10 Pricing on request ✓ 4 of 6 features Visit CivicPlus
FixMyStreet #3 in Smart Cities Software 7.4/10 Free plan Free plan✓ 3 of 6 features Visit FixMyStreet

CivicPlus SeeClickFix 311 CRM leads on 1 check, FixMyStreet on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCivicPlus SeeClickFix 311 CRM · 8.3/10
  • Free planonly FixMyStreet
  • Most featuresCivicPlus SeeClickFix 311 CRM · 4 of 6

CivicPlus SeeClickFix 311 CRM scores higher on our rubric for smart cities software: 8.3 against 7.4 out of 10; our editors rank them #2 and #3.

CivicPlus SeeClickFix 311 CRM offers real-time monitoring; FixMyStreet doesn't.

CivicPlus SeeClickFix 311 CRM is the better fit for municipalities managing resident requests across systems. FixMyStreet is the better fit for authorities seeking a free, self-hosted reporting portal.

  • CivicPlus SeeClickFix 311 CRM fits best

    Municipalities managing resident requests across systems

  • FixMyStreet fits best

    Authorities seeking a free, self-hosted reporting portal

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CivicPlus SeeClickFix 311 CRM 8.3/10 Visit ↗ FixMyStreet 7.4/10 Visit ↗
At a glance
Editor score 8.3 7.4
Ranking #2 in Smart Cities Software #3 in Smart Cities Software
Best for Municipalities managing resident requests across systems Authorities seeking a free, self-hosted reporting portal
Pricing model Paid Free
Starting price Pricing on request Free plan
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud, Mobile Self-hosted
Platforms Web, iOS, Android Web
Integrations 20+ integrations 1 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features CivicPlus SeeClickFix 311 CRM 4/6 · FixMyStreet 3/6
Sensor data ingestion Not checked yet —
GIS mapping ✓ ✓
Real-time monitoring ✓ (best) —
Citizen portal ✓ ✓
Open-data portal Not checked yet —
API access ✓ ✓
Specs
Deployment Not checked yet Not checked yet
Our review
Pros
  • Residents can submit, track, and discuss requests via web and mobile.
  • Staff can route requests, coordinate workflows, and automate status updates.
  • API and ArcGIS integrations connect requests with municipal systems.
  • Free, open-source deployment with self-hosted control
  • Routes reports by location and category through email or Open311
  • Public reports, alerts, duplicate prevention, and authority staff tools
Cons
  • Focuses on 311 workflows, not citywide operations.
  • Pricing is custom-quoted rather than published by plan.
  • GIS and asset-management connections may require existing municipal systems.
  • Requires authorities to install and customise the platform
  • No real-time monitoring or sensor-data ingestion
  • Support is centered on community resources and documentation
Our verdict

For local governments handling non-emergency resident issues, SeeClickFix 311 CRM brings requests and inquiries into a shared workflow. Residents can submit issues through a web portal or mobile app, follow request status and history,…

Read the review →

FixMyStreet is an open-source platform for public websites where people report street problems such as potholes and broken street lights. It uses each report's location and problem category to route the issue to the responsible authority.…

Read the review →
  1. CivicPlus SeeClickFix 311 CRMSmart Cities Software 8.3Pricing on request
  2. FixMyStreetSmart Cities Software 7.4Free plan

Strengths and trade-offs

  • CivicPlus SeeClickFix 311 CRM — where it wins

    • Residents can submit, track, and discuss requests via web and mobile.
    • Staff can route requests, coordinate workflows, and automate status updates.
    • API and ArcGIS integrations connect requests with municipal systems.

    Where it doesn't

    • Focuses on 311 workflows, not citywide operations.
    • Pricing is custom-quoted rather than published by plan.
    • GIS and asset-management connections may require existing municipal systems.

  • FixMyStreet — where it wins

    • Free, open-source deployment with self-hosted control
    • Routes reports by location and category through email or Open311
    • Public reports, alerts, duplicate prevention, and authority staff tools

    Where it doesn't

    • Requires authorities to install and customise the platform
    • No real-time monitoring or sensor-data ingestion
    • Support is centered on community resources and documentation
  • CivicPlus SeeClickFix 311 CRM8.3/10 · Pricing on request

    A 311-focused system for routing resident requests and connecting municipal workflows.

    Visit CivicPlusFull verdict →
  • FixMyStreet7.4/10 · Free plan

    A free, open-source reporting portal for routing and tracking local street problems.

    Visit FixMyStreetFull verdict →

More comparisons

All smart cities software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update