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Head-to-head · Smart Cities Software

FixMyStreet vs CitySourced

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score FixMyStreet #3 in Smart Cities Software 7.4/10 Free plan Free plan✓ 3 of 6 features Visit FixMyStreet
CitySourced #4 in Smart Cities Software 6.9/10 Pricing on request ✓ 2 of 6 features Contact Granicus

FixMyStreet leads on 0 checks, CitySourced on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFixMyStreet · 7.4/10
  • Free planonly FixMyStreet
  • Most featuresFixMyStreet · 3 of 6

FixMyStreet scores higher on our rubric for smart cities software: 7.4 against 6.9 out of 10; our editors rank them #3 and #4.

FixMyStreet is the better fit for authorities seeking a free, self-hosted reporting portal. CitySourced is the better fit for cities collecting and routing resident service requests.

  • FixMyStreet fits best

    Authorities seeking a free, self-hosted reporting portal

  • CitySourced fits best

    Cities collecting and routing resident service requests

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature FixMyStreet 7.4/10 Visit ↗ CitySourced 6.9/10 Visit ↗
At a glance
Editor score 7.4 6.9
Ranking #3 in Smart Cities Software #4 in Smart Cities Software
Best for Authorities seeking a free, self-hosted reporting portal Cities collecting and routing resident service requests
Pricing model Free Paid
Starting price Free plan Pricing on request
Free plan ✓ (best) Not checked yet
Free trial — —
Deployment Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Community, Docs Email
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features FixMyStreet 3/6 · CitySourced 2/6
Sensor data ingestion — —
GIS mapping ✓ ✓
Real-time monitoring — —
Citizen portal ✓ ✓
Open-data portal — —
API access ✓ (best) Not checked yet
Specs
Deployment Not checked yet Not checked yet
Our review
Pros
  • Free, open-source deployment with self-hosted control
  • Routes reports by location and category through email or Open311
  • Public reports, alerts, duplicate prevention, and authority staff tools
  • Accepts categorized reports with photo, video, or audio attachments
  • Residents can locate issues by address or map and view nearby requests
  • Routes submissions to government departments and sends request updates
Cons
  • Requires authorities to install and customise the platform
  • No real-time monitoring or sensor-data ingestion
  • Support is centered on community resources and documentation
  • Focuses on resident service interactions, not municipal sensor data
  • Pricing is handled through contact sales
  • Anonymous submissions depend on whether a city enables them
Our verdict

FixMyStreet is an open-source platform for public websites where people report street problems such as potholes and broken street lights. It uses each report's location and problem category to route the issue to the responsible authority.…

Read the review →

CitySourced gives residents a web and mobile channel to report local service issues, while government staff route those submissions to departments through a work-management system. Residents can select an issue category, pinpoint a…

Read the review →
  1. FixMyStreetSmart Cities Software 7.4Free plan
  2. CitySourcedSmart Cities Software 6.9Pricing on request

Strengths and trade-offs

  • FixMyStreet — where it wins

    • Free, open-source deployment with self-hosted control
    • Routes reports by location and category through email or Open311
    • Public reports, alerts, duplicate prevention, and authority staff tools

    Where it doesn't

    • Requires authorities to install and customise the platform
    • No real-time monitoring or sensor-data ingestion
    • Support is centered on community resources and documentation

  • CitySourced — where it wins

    • Accepts categorized reports with photo, video, or audio attachments
    • Residents can locate issues by address or map and view nearby requests
    • Routes submissions to government departments and sends request updates

    Where it doesn't

    • Focuses on resident service interactions, not municipal sensor data
    • Pricing is handled through contact sales
    • Anonymous submissions depend on whether a city enables them

More comparisons

All smart cities software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update