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Head-to-head · Smart Cities Software

CivicPlus SeeClickFix 311 CRM vs Iteris ClearGuide

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CivicPlus SeeClickFix 311 CRM #2 in Smart Cities Software 8.3/10 Pricing on request ✓ 4 of 6 features Visit CivicPlus
Iteris ClearGuide #5 in Smart Cities Software 6.6/10 Pricing on request ✓ 2 of 6 features Visit Iteris

CivicPlus SeeClickFix 311 CRM leads on 0 checks, Iteris ClearGuide on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCivicPlus SeeClickFix 311 CRM · 8.3/10
  • Most featuresCivicPlus SeeClickFix 311 CRM · 4 of 6

CivicPlus SeeClickFix 311 CRM scores higher on our rubric for smart cities software: 8.3 against 6.6 out of 10; our editors rank them #2 and #5.

CivicPlus SeeClickFix 311 CRM is the better fit for municipalities managing resident requests across systems. Iteris ClearGuide is the better fit for traffic teams monitoring roadway conditions and incidents.

  • CivicPlus SeeClickFix 311 CRM fits best

    Municipalities managing resident requests across systems

  • Iteris ClearGuide fits best

    Traffic teams monitoring roadway conditions and incidents

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Side by side

Feature CivicPlus SeeClickFix 311 CRM 8.3/10 Visit ↗ Iteris ClearGuide 6.6/10 Visit ↗
At a glance
Editor score 8.3 6.6
Ranking #2 in Smart Cities Software #5 in Smart Cities Software
Best for Municipalities managing resident requests across systems Traffic teams monitoring roadway conditions and incidents
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features CivicPlus SeeClickFix 311 CRM 4/6 · Iteris ClearGuide 2/6
Sensor data ingestion Not checked yet Not checked yet
GIS mapping ✓ ✓
Real-time monitoring ✓ ✓
Citizen portal ✓ (best) Not checked yet
Open-data portal Not checked yet Not checked yet
API access ✓ (best) Not checked yet
Specs
Deployment Not checked yet Cloud
Our review
Pros
  • Residents can submit, track, and discuss requests via web and mobile.
  • Staff can route requests, coordinate workflows, and automate status updates.
  • API and ArcGIS integrations connect requests with municipal systems.
  • Map-based views help teams monitor traffic conditions.
  • Supports congestion identification and incident awareness.
  • Roadway analytics help assess network performance.
Cons
  • Focuses on 311 workflows, not citywide operations.
  • Pricing is custom-quoted rather than published by plan.
  • GIS and asset-management connections may require existing municipal systems.
  • Focused on traffic operations rather than broad smart-city needs.
  • No free plan is offered.
  • Purchasing requires contacting Iteris for pricing.
Our verdict

For local governments handling non-emergency resident issues, SeeClickFix 311 CRM brings requests and inquiries into a shared workflow. Residents can submit issues through a web portal or mobile app, follow request status and history,…

Read the review →

Iteris ClearGuide is a cloud-based traffic analytics and decision-support platform for transportation agencies and traffic operations teams. It is designed for teams that need operational awareness of roadway conditions, congestion,…

Read the review →
  1. CivicPlus SeeClickFix 311 CRMSmart Cities Software 8.3Pricing on request
  2. Iteris ClearGuideSmart Cities Software 6.6Pricing on request

Strengths and trade-offs

  • CivicPlus SeeClickFix 311 CRM — where it wins

    • Residents can submit, track, and discuss requests via web and mobile.
    • Staff can route requests, coordinate workflows, and automate status updates.
    • API and ArcGIS integrations connect requests with municipal systems.

    Where it doesn't

    • Focuses on 311 workflows, not citywide operations.
    • Pricing is custom-quoted rather than published by plan.
    • GIS and asset-management connections may require existing municipal systems.

  • Iteris ClearGuide — where it wins

    • Map-based views help teams monitor traffic conditions.
    • Supports congestion identification and incident awareness.
    • Roadway analytics help assess network performance.

    Where it doesn't

    • Focused on traffic operations rather than broad smart-city needs.
    • No free plan is offered.
    • Purchasing requires contacting Iteris for pricing.
  • CivicPlus SeeClickFix 311 CRM8.3/10 · Pricing on request

    A 311-focused system for routing resident requests and connecting municipal workflows.

    Visit CivicPlusFull verdict →
  • Iteris ClearGuide6.6/10 · Pricing on request

    A focused cloud platform for monitoring traffic conditions and roadway performance.

    Visit IterisFull verdict →

More comparisons

All smart cities software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update