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Head-to-head · Grievance Management Software

Civica Complaints Management vs Toby

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Civica Complaints Management #3 in Grievance Management Software 8.6/10 Pricing on request ✓ 1 of 5 features Visit Civica
Toby #6 in Grievance Management Software 8.0/10 Paid ✓ 0 of 5 features Visit Toby

Civica Complaints Management leads on 0 checks, Toby on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCivica Complaints Management · 8.6/10
  • Most featuresCivica Complaints Management · 1 of 5

Civica Complaints Management scores higher on our rubric for grievance management software: 8.6 against 8.0 out of 10; our editors rank them #3 and #6.

Civica Complaints Management is the better fit for organizations managing formal complaints and escalations. Toby is the better fit for HR teams managing complex employee-relations cases.

  • Civica Complaints Management fits best

    Organizations managing formal complaints and escalations

  • Toby fits best

    HR teams managing complex employee-relations cases

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Side by side

Feature Civica Complaints Management 8.6/10 Visit ↗ Toby 8.0/10 Visit ↗
At a glance
Editor score 8.6 8.0
Ranking #3 in Grievance Management Software #6 in Grievance Management Software
Best for Organizations managing formal complaints and escalations HR teams managing complex employee-relations cases
Pricing model Paid Paid
Starting price Pricing on request $1,484/yr
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Phone, Tickets, Community, Docs Email
Compliance ISO 27001, GDPR, SSO/SAML HIPAA, GDPR, SSO/SAML, 2FA
Integrations 12 integrations 11 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Civica Complaints Management 1/5 · Toby 0/5
Anonymous reporting Not checked yet Not checked yet
Escalation rules ✓ (best) Not checked yet
Case status tracking Not checked yet Not checked yet
Audit trail Not checked yet Not checked yet
Reports and exports Not checked yet Not checked yet
Specs
Case assignment Not checked yet Not checked yet
Our review
Pros
  • Omnichannel intake across web, email, API, portals and other channels
  • Configurable assignment, workflows, escalation rules and SLA targets
  • Advanced reports, dashboards, CRM integration and single sign-on
  • Structured cases cover investigations, complaints, PIPs, accommodations, and terminations
  • Audit ledger supports CSV and JSON exports with tamper-evident chaining
  • Legal-reviewed drafts and jurisdiction-specific answers support HR workflows
Cons
  • Pricing requires contacting Civica sales
  • Deployment is cloud-based and listed for web access
  • Support is not offered 24/7
  • No free plan; listed paid plans start at $124 per month billed annually
  • Startup limits legal-reviewed workflow drafts to 10 per month
  • Grievance intake and deadline tracking are not specified
Our verdict

Civica Complaints Management is cloud-based case-management software for organisations handling customer complaints, grievances, feedback and related enquiries. Built on the iCasework platform, it centralises cases from web, email,…

Read the review →

Toby brings employee-relations work into structured cases for HR teams handling investigations, performance improvement plans, complaints, accommodations, and terminations. Case numbering, party roles, status workflows, and legal-hold…

Read the review →
  1. Civica Complaints ManagementGrievance Management Software 8.6Pricing on request
  2. TobyGrievance Management Software 8.0Paid

Strengths and trade-offs

  • Civica Complaints Management — where it wins

    • Omnichannel intake across web, email, API, portals and other channels
    • Configurable assignment, workflows, escalation rules and SLA targets
    • Advanced reports, dashboards, CRM integration and single sign-on

    Where it doesn't

    • Pricing requires contacting Civica sales
    • Deployment is cloud-based and listed for web access
    • Support is not offered 24/7

  • Toby — where it wins

    • Structured cases cover investigations, complaints, PIPs, accommodations, and terminations
    • Audit ledger supports CSV and JSON exports with tamper-evident chaining
    • Legal-reviewed drafts and jurisdiction-specific answers support HR workflows

    Where it doesn't

    • No free plan; listed paid plans start at $124 per month billed annually
    • Startup limits legal-reviewed workflow drafts to 10 per month
    • Grievance intake and deadline tracking are not specified
  • Civica Complaints Management8.6/10 · Pricing on request

    A configurable cloud case-management system for formal complaints and escalations.

    Visit CivicaFull verdict →
  • Toby8.0/10 · Paid

    Toby organizes ER cases, legal-reviewed documents, and employment-law guidance in one workspace.

    Visit TobyFull verdict →

More comparisons

All grievance management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update