Head-to-head · WhatsApp Customer Service Software
Chatwoot vs Whelp
Chatwoot leads on 1 check, Whelp on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreChatwoot · 8.7/10
- Lowest starting priceChatwoot · $19/user/mo
- Free planboth
- Free trialonly Chatwoot
- Most featuresWhelp · 2 of 3
Chatwoot scores higher on our rubric for whatsapp customer service software: 8.7 against 8.6 out of 10; our editors rank them #7 and #8.
Chatwoot is cheaper to start at $19/user/mo against $29/user/mo.
Chatwoot is the better fit for open-source omnichannel support teams. Whelp is the better fit for omnichannel teams needing broad integrations.
- Chatwoot fits best
Open-source omnichannel support teams
- Whelp fits best
Omnichannel teams needing broad integrations
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Side by side
| Feature | Chatwoot 8.7/10 Visit ↗ | Whelp 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.7 | 8.6 |
| Ranking | #7 in WhatsApp Customer Service Software | #8 in WhatsApp Customer Service Software |
| Best for | Open-source omnichannel support teams | Omnichannel teams needing broad integrations |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $19/user/mo (best) | $29/seat/mo |
| Free plan | ✓ | ✓ |
| Free trial | 15 days | — |
| Deployment | Cloud, Self-hosted | Cloud, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Email, Community | Email, Phone |
| Integrations | 15+ integrations | 20 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Chatwoot 0/3 · Whelp 2/3 | ||
| Shared inbox | Not checked yet | ✓ (best) |
| Team collaboration | Not checked yet | ✓ (best) |
| WhatsApp templates | Not checked yet | Not checked yet |
| Specs | ||
| Conversation routing | Not checked yet | Rules |
| Included agent seats | 2 agents | Not checked yet |
| Included WhatsApp numbers | Not checked yet | Not checked yet |
| Conversation retention | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Chatwoot is an open-source customer support platform for teams managing conversations across website live chat, email, WhatsApp, social networks, SMS and other channels. Its shared inbox supports human assignment and collaboration, while… Read the review → |
Whelp is a conversational customer support platform for businesses managing customer communications across WhatsApp, live chat, SMS, email, voice, and social messaging. Its shared omnichannel inbox brings conversations into one workspace,… Read the review → |
Strengths and trade-offs
Chatwoot — where it wins
- Self-hosted or cloud deployment with REST API and webhooks
- Shared omnichannel inbox with collaboration, automation and reporting
- Free plan plus AI, help center and enterprise access controls
Where it doesn't
- Hacker plan is limited to website live chat and two agents
- Listed paid-plan prices require annual billing
- Native integration catalog lists 15 integrations, including upcoming items
Whelp — where it wins
- Shared inbox covers WhatsApp, email, chat, phone, and social messaging
- No-code chatbots, routing, campaigns, and reporting support team workflows
- 15 listed integrations connect channels, commerce, payments, and CRM tools
Where it doesn't
- WhatsApp Business API integration starts on the Standard plan
- Advanced automation and AI features require the Advanced plan
- WhatsApp Business Platform conversation charges are additional
- Chatwoot8.7/10 · Free plan · 15-day trial
A flexible open-source inbox for teams handling customer conversations across channels.
Visit ChatwootFull verdict → - Whelp8.6/10 · Free plan
A broad omnichannel inbox for teams that need WhatsApp, routing, automation, and integrations.
Visit WhelpFull verdict →
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All WhatsApp customer service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update