Call Center Speech Analytics by SESTEK vs Level AI Contact Center Analytics

Call Center Speech Analytics by SESTEK8.6Visit Level AI Contact Center Analytics8.5Visit

Higher score Call Center Speech Analytics by SESTEK #7 in Call Center Speech Analytics Software 8.6/10 Pricing on request ✓ 5 of 5 features Visit SESTEK

vs

Level AI Contact Center Analytics #8 in Call Center Speech Analytics Software 8.5/10 Pricing on request ✓ 1 of 5 features Visit Level AI

• Call Center Speech Analytics by SESTEK fits best

  Real-time compliance-focused centers

• Level AI Contact Center Analytics fits best

  Analytics-led contact-center operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Call Center Speech Analytics by SESTEK 8.6/10 Visit ↗	Level AI Contact Center Analytics 8.5/10 Visit ↗
At a glance
Editor score	8.6	8.5
Ranking	#7 in Call Center Speech Analytics Software	#8 in Call Center Speech Analytics Software
Best for	Real-time compliance-focused centers	Analytics-led contact-center operations
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Support	Tickets, Docs	Email, Phone · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	7 integrations	4 integrations
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features Call Center Speech Analytics by SESTEK 5/5 · Level AI Contact Center Analytics 1/5
Live call analysis	✓ (best)	Not checked yet
Sentiment analysis	✓	✓
Compliance monitoring	✓ (best)	Not checked yet
Automatic topic detection	✓ (best)	Not checked yet
Agent coaching tools	✓ (best)	Not checked yet
Specs
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Real-time alerts for compliance risks, prohibited language, and urgent requests Analyzes voice, chat, and video with sentiment, topics, and acoustic signals Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei	Analyzes voice calls, chats, and emails in one platform Combines dashboards, scorecards, alerts, benchmarking, and reports Supports natural-language analysis, AI Workers, APIs, and self-hosting
Cons	Pricing follows a contact-sales model Its breadth may exceed the needs of teams seeking basic transcription API or self-hosted deployments may require technical ownership	Pricing is quote-based rather than publicly listed The listed integration set covers four platforms Its broad enterprise focus may exceed narrower analytics needs
Our verdict	Call Center Speech Analytics by SESTEK is a conversation-intelligence platform for contact centers and enterprise customer-service teams. It analyzes voice, chat, and video interactions through speech-to-text transcription, acoustic… Read the review →	Level AI Contact Center Analytics is a platform for enterprise customer-experience and contact-center teams that need to analyze conversations and operational performance across voice calls, chats, and emails. It brings QA scores, customer… Read the review →

Strengths and trade-offs

• Call Center Speech Analytics by SESTEK — where it wins

  • Real-time alerts for compliance risks, prohibited language, and urgent requests
  • Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
  • Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei

  Where it doesn't

  • Pricing follows a contact-sales model
  • Its breadth may exceed the needs of teams seeking basic transcription
  • API or self-hosted deployments may require technical ownership

• Level AI Contact Center Analytics — where it wins

  • Analyzes voice calls, chats, and emails in one platform
  • Combines dashboards, scorecards, alerts, benchmarking, and reports
  • Supports natural-language analysis, AI Workers, APIs, and self-hosting

  Where it doesn't

  • Pricing is quote-based rather than publicly listed
  • The listed integration set covers four platforms
  • Its broad enterprise focus may exceed narrower analytics needs

• Call Center Speech Analytics by SESTEK8.6/10 · Pricing on request

  A broad real-time analytics suite for compliance-focused contact centers.

  Visit SESTEKFull verdict →
• Level AI Contact Center Analytics8.5/10 · Pricing on request

  A broad analytics suite for teams managing voice, chat, email, QA, and performance.

  Visit Level AIFull verdict →