Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · SMS Chatbot Software

Boei vs Gupshup

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Boei #3 in SMS Chatbot Software 8.9/10 7-day trial Free trial✓ 4 of 6 features Visit Boei
Gupshup #7 in SMS Chatbot Software 8.4/10 Paid ✓ 0 of 6 features Visit Gupshup

Boei leads on 0 checks, Gupshup on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBoei · 8.9/10
  • Free trialonly Boei
  • Most featuresBoei · 4 of 6

Boei scores higher on our rubric for sms chatbot software: 8.9 against 8.4 out of 10; our editors rank them #3 and #7.

Boei is the better fit for CRM-heavy teams needing broad integrations. Gupshup is the better fit for large multichannel chatbot programs.

  • Boei fits best

    CRM-heavy teams needing broad integrations

  • Gupshup fits best

    Large multichannel chatbot programs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Boei 8.9/10 Visit ↗ Gupshup 8.4/10 Visit ↗
At a glance
Editor score 8.9 8.4
Ranking #3 in SMS Chatbot Software #7 in SMS Chatbot Software
Best for CRM-heavy teams needing broad integrations Large multichannel chatbot programs
Pricing model Paid Paid
Starting price $19/mo $0.001/unit usage-based
Free plan — —
Free trial 7 days —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Docs Email, Docs
Compliance GDPR SOC 2, ISO 27001, GDPR
Integrations 65+ integrations 500+ integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Boei 4/6 · Gupshup 0/6
AI responses ✓ (best) Not checked yet
Workflow builder ✓ (best) Not checked yet
Two-way SMS ✓ (best) Not checked yet
Interactive menus Not checked yet Not checked yet
MMS support Not checked yet Not checked yet
API access ✓ (best) Not checked yet
Specs
Message limit Not checked yet Not checked yet
Our review
Pros
  • Bidirectional SMS with AI replies, follow-ups, and human handoff
  • Shared inbox across SMS, WhatsApp, email, websites, and other channels
  • Broad CRM, calendar, automation, API, and webhook integrations
  • Deploys across SMS, WhatsApp, Instagram, RCS, and web or app channels
  • Combines visual flow building, AI agents, routing, and human escalation
  • Supports rich messages, event-triggered campaigns, and agent assistance
Cons
  • No permanent free plan; the trial lasts 7 days
  • SMS usage is a separate paid add-on
  • Starter is limited to 1 domain and 1 chatbot
  • Pricing is centered on pay-per-message WhatsApp API usage
  • The broad feature set may exceed the needs of single-channel teams
  • Implementation spans chatbot flows, integrations, routing, and live support
Our verdict

Boei is an AI chatbot and customer-conversation platform for small businesses, teams, agencies, and enterprises. Its SMS capabilities include bidirectional messaging through Twilio, AI-generated replies, scheduled follow-ups, lead…

Read the review →

Gupshup is a conversational AI and messaging platform for businesses building automated marketing, commerce, customer service, and support experiences. Its Bot Studio provides low-code and no-code flow building, while AI agents can handle…

Read the review →
  1. BoeiSMS Chatbot Software 8.97-day trial
  2. GupshupSMS Chatbot Software 8.4Paid

Strengths and trade-offs

  • Boei — where it wins

    • Bidirectional SMS with AI replies, follow-ups, and human handoff
    • Shared inbox across SMS, WhatsApp, email, websites, and other channels
    • Broad CRM, calendar, automation, API, and webhook integrations

    Where it doesn't

    • No permanent free plan; the trial lasts 7 days
    • SMS usage is a separate paid add-on
    • Starter is limited to 1 domain and 1 chatbot

  • Gupshup — where it wins

    • Deploys across SMS, WhatsApp, Instagram, RCS, and web or app channels
    • Combines visual flow building, AI agents, routing, and human escalation
    • Supports rich messages, event-triggered campaigns, and agent assistance

    Where it doesn't

    • Pricing is centered on pay-per-message WhatsApp API usage
    • The broad feature set may exceed the needs of single-channel teams
    • Implementation spans chatbot flows, integrations, routing, and live support

More comparisons

All SMS chatbot software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update