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Head-to-head · Customer Service - Enterprise Software

Avaya Experience Platform vs UJET

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Avaya Experience Platform #4 in Customer Service - Enterprise Software 7.2/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya
UJET #8 in Customer Service - Enterprise Software 6.6/10 From $65/user/mo ✓ 0 of 4 features Visit UJET

Avaya Experience Platform leads on 1 check, UJET on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 7.2/10
  • Lowest starting priceAvaya Experience Platform · $48/user/mo

Avaya Experience Platform scores higher on our rubric for customer service - enterprise software: 7.2 against 6.6 out of 10; our editors rank them #4 and #8.

Avaya Experience Platform is cheaper to start at $48/user/mo against $65/user/mo.

Avaya Experience Platform is the better fit for mid-market and enterprise teams needing voice plus digital. UJET is the better fit for teams needing voice, IVR, and outbound dialing.

  • Avaya Experience Platform fits best

    Mid-market and enterprise teams needing voice plus digital

  • UJET fits best

    Teams needing voice, IVR, and outbound dialing

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Avaya Experience Platform 7.2/10 Visit ↗ UJET 6.6/10 Visit ↗
At a glance
Editor score 7.2 6.6
Ranking #4 in Customer Service - Enterprise Software #8 in Customer Service - Enterprise Software
Best for Mid-market and enterprise teams needing voice plus digital Teams needing voice, IVR, and outbound dialing
Pricing model Paid Paid
Starting price $48/user/mo (best) $65/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Self-hosted Cloud
Platforms Web Web, iOS, Android
Support Docs Docs
Integrations 6 integrations 9 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · UJET 0/4
SLA management Not published Not published
Knowledge base Not published Not published
AI automation Not published Not published
Voice support Not published Not published
Specs
Deployment Not published Cloud
Support channels Not published Not published
Included agents Not published Not published
Our review
Pros
  • Supports voice, email, chat, and messaging in one agent desktop
  • Offers configurable workflows, routing, and real-time and historical reporting
  • Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow
  • Voice IVR, visual IVR, and customer-data-based dynamic routing
  • Preview, predictive, and progressive outbound dialers
  • CRM adapters, SDKs, and AI agent assistance
Cons
  • Digital, Voice, and All Media are separate paid plans
  • Digital starts at $48 per user monthly; All Media is $125
  • Cloud pricing has a 200-agent monthly minimum effective June 30, 2025
  • Basic costs $65 per user per month before digital channels expand
  • Chat, email, SMS, and social availability depends on the package
  • Advanced reports and dashboards are not included in Basic
Our verdict

Avaya Experience Platform brings customer interactions across voice and digital channels into a browser-based desktop for agents and supervisors. It is aimed at mid-market and enterprise contact centers that need routing, reporting,…

Read the review →

UJET is a cloud contact center platform for organizations handling customer support and engagement across voice and digital channels. Its voice IVR, visual IVR, dynamic routing, and outbound dialers make it a fit for teams that need to…

Read the review →
  1. Avaya Experience PlatformCustomer Service - Enterprise Software 7.2From $48/user/mo
  2. UJETCustomer Service - Enterprise Software 6.6From $65/user/mo

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Supports voice, email, chat, and messaging in one agent desktop
    • Offers configurable workflows, routing, and real-time and historical reporting
    • Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital, Voice, and All Media are separate paid plans
    • Digital starts at $48 per user monthly; All Media is $125
    • Cloud pricing has a 200-agent monthly minimum effective June 30, 2025

  • UJET — where it wins

    • Voice IVR, visual IVR, and customer-data-based dynamic routing
    • Preview, predictive, and progressive outbound dialers
    • CRM adapters, SDKs, and AI agent assistance

    Where it doesn't

    • Basic costs $65 per user per month before digital channels expand
    • Chat, email, SMS, and social availability depends on the package
    • Advanced reports and dashboards are not included in Basic
  • Avaya Experience Platform7.2/10 · From $48/user/mo

    A voice-and-digital contact center suite with routing, reporting, and workforce tools.

    Visit AvayaFull verdict →
  • UJET6.6/10 · From $65/user/mo

    Voice, routing, and dialers anchor a cloud contact center with tier-dependent digital channels.

    Visit UJETFull verdict →

More comparisons

All customer service - enterprise software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update