Avaya Experience Platform vs Cognigy

Avaya Experience Platform6.9Visit Cognigy6.8Visit

Higher score Avaya Experience Platform #6 in IVR Software 6.9/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya

vs

Cognigy #8 in IVR Software 6.8/10 Pricing on request ✓ 0 of 4 features Visit Cognigy

• Avaya Experience Platform fits best

  Omnichannel contact centers

• Cognigy fits best

  Multichannel AI automation

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Side by side

Feature	Avaya Experience Platform 6.9/10 Visit ↗	Cognigy 6.8/10 Visit ↗
At a glance
Editor score	6.9	6.8
Ranking	#6 in IVR Software	#8 in IVR Software
Best for	Omnichannel contact centers	Multichannel AI automation
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	—	Not published
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Support	Docs	Tickets, Docs
Integrations	6 integrations	16 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · Cognigy 0/4
Speech input	Not published	Not published
Visual flow builder	Not published	Not published
Webhooks or API	Not published	Not published
Call recording	Not published	Not published
Specs
Concurrent calls	Not published	Not published
Supported languages	Not published	Not published
Our review
Pros	Combines inbound IVR, outbound dialing, and digital channels Includes workflow orchestration, recording, reporting, and workforce management Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow	Visual flow design plus generative AI for building conversational journeys RAG-based knowledge answers from documents, web pages, and connected sources Deploys across chat and voice with human-agent handoff and analytics
Cons	Pricing requires contacting sales Its broad feature set may exceed narrow IVR requirements The service is transitioning toward Avaya Infinity	Pricing requires a sales conversation and follows license and usage-based billing No free plan is available Broad capabilities may exceed the needs of teams seeking narrow IVR automation
Our verdict	Avaya Experience Platform Public Cloud is a multi-tenant contact center service for enterprises and smaller organizations managing voice and digital customer interactions. It brings together inbound voice routing, queue management,… Read the review →	Cognigy is an enterprise platform from NiCE for designing, managing, and deploying conversational AI agents across chat and voice channels. It fits organizations that need visual journey design, knowledge-grounded answers, contact-center… Read the review →

Strengths and trade-offs

• Avaya Experience Platform — where it wins

  • Combines inbound IVR, outbound dialing, and digital channels
  • Includes workflow orchestration, recording, reporting, and workforce management
  • Connects with Salesforce, Microsoft Dynamics 365, and ServiceNow

  Where it doesn't

  • Pricing requires contacting sales
  • Its broad feature set may exceed narrow IVR requirements
  • The service is transitioning toward Avaya Infinity

• Cognigy — where it wins

  • Visual flow design plus generative AI for building conversational journeys
  • RAG-based knowledge answers from documents, web pages, and connected sources
  • Deploys across chat and voice with human-agent handoff and analytics

  Where it doesn't

  • Pricing requires a sales conversation and follows license and usage-based billing
  • No free plan is available
  • Broad capabilities may exceed the needs of teams seeking narrow IVR automation

• Avaya Experience Platform6.9/10 · From $48/user/mo

  A broad omnichannel contact center suite for teams that need IVR plus workforce tools.

  Visit AvayaFull verdict →
• Cognigy6.8/10 · Pricing on request

  A visual, AI-led IVR platform for teams managing voice, chat, knowledge, and handoff.

  Visit CognigyFull verdict →