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Head-to-head · Unified Communications as a Service

Avaya Cloud Office vs Sangoma Communications Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Avaya Cloud Office #3 in Unified Communications as a Service 9.1/10 Paid ✓ 0 of 3 features Visit Avaya
Sangoma Communications Platform #5 in Unified Communications as a Service 8.9/10 Pricing on request ✓ 2 of 3 features Contact Sangoma

Avaya Cloud Office leads on 0 checks, Sangoma Communications Platform on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Cloud Office · 9.1/10
  • Most featuresSangoma Communications Platform · 2 of 3

Avaya Cloud Office scores higher on our rubric for unified communications as a service: 9.1 against 8.9 out of 10; our editors rank them #3 and #5.

Avaya Cloud Office is the better fit for organizations needing integrations and AI tools. Sangoma Communications Platform is the better fit for organizations needing calling and collaboration.

  • Avaya Cloud Office fits best

    Organizations needing integrations and AI tools

  • Sangoma Communications Platform fits best

    Organizations needing calling and collaboration

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Cloud Office 9.1/10 Visit ↗ Sangoma Communications Platform 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #3 in Unified Communications as a Service #5 in Unified Communications as a Service
Best for Organizations needing integrations and AI tools Organizations needing calling and collaboration
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Integrations 300+ integrations 4 integrations
Features Avaya Cloud Office 0/3 · Sangoma Communications Platform 2/3
Business phone Not checked yet Not checked yet
Video meetings Not checked yet ✓ (best)
Team messaging Not checked yet ✓ (best)
Specs
Meeting participants Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Combines voice, team messaging, file sharing, and video meetings
  • Lists 300+ integrations, including Salesforce and Microsoft Teams
  • AI call transcription and meeting summaries are available
  • Combines voice, SMS, messaging, video, and contact-center capabilities
  • Offers cloud, hybrid, and on-premises deployment options
  • Includes AI summaries, transcription, and voicemail summaries
Cons
  • Paid service with no free plan
  • Advanced call handling and real-time analytics are in Premium
  • Support channels listed are documentation
  • Pricing requires contacting sales
  • Cloud UCaaS meetings are limited to 120 participants
  • Comparing deployment fit may require sales discussions
Our verdict

Avaya Cloud Office brings business calling, messaging, file sharing, video meetings, conferencing, call handling, and analytics into a cloud communications service. It is aimed at organizations supporting office, remote, and mobile…

Read the review →

Sangoma Communications Platform brings business calling, messaging, video meetings, and contact-center functions together for small and mid-sized businesses as well as larger organizations. Its scope suits teams looking to consolidate…

Read the review →
  1. Avaya Cloud OfficeUnified Communications as a Service 9.1Paid
  2. Sangoma Communications PlatformUnified Communications as a Service 8.9Pricing on request

Strengths and trade-offs

  • Avaya Cloud Office — where it wins

    • Combines voice, team messaging, file sharing, and video meetings
    • Lists 300+ integrations, including Salesforce and Microsoft Teams
    • AI call transcription and meeting summaries are available

    Where it doesn't

    • Paid service with no free plan
    • Advanced call handling and real-time analytics are in Premium
    • Support channels listed are documentation

  • Sangoma Communications Platform — where it wins

    • Combines voice, SMS, messaging, video, and contact-center capabilities
    • Offers cloud, hybrid, and on-premises deployment options
    • Includes AI summaries, transcription, and voicemail summaries

    Where it doesn't

    • Pricing requires contacting sales
    • Cloud UCaaS meetings are limited to 120 participants
    • Comparing deployment fit may require sales discussions
  • Avaya Cloud Office9.1/10 · Paid

    A broad cloud communications bundle with AI tools and 300+ integrations.

    Visit AvayaFull verdict →
  • Sangoma Communications Platform8.9/10 · Pricing on request

    Calling, messaging, video, and contact-center tools span cloud, hybrid, and on-premises options.

    Contact SangomaFull verdict →

More comparisons

All unified communications as a service comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update