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Head-to-head · Unified Communications as a Service

Avaya Cloud Office vs net2phone UNITE

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Avaya Cloud Office #3 in Unified Communications as a Service 9.1/10 Paid ✓ 0 of 3 features Visit Avaya
net2phone UNITE #8 in Unified Communications as a Service 8.6/10 Paid ✓ 0 of 3 features Try net2phone UNITE

Avaya Cloud Office leads on 0 checks, net2phone UNITE on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Cloud Office · 9.1/10

Avaya Cloud Office scores higher on our rubric for unified communications as a service: 9.1 against 8.6 out of 10; our editors rank them #3 and #8.

Avaya Cloud Office is the better fit for organizations needing integrations and AI tools. net2phone UNITE is the better fit for teams wanting integrated calling and 3,000 listed.

  • Avaya Cloud Office fits best

    Organizations needing integrations and AI tools

  • net2phone UNITE fits best

    Teams wanting integrated calling and 3,000 listed

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Side by side

Feature Avaya Cloud Office 9.1/10 Visit ↗ net2phone UNITE 8.6/10 Visit ↗
At a glance
Editor score 9.1 8.6
Ranking #3 in Unified Communications as a Service #8 in Unified Communications as a Service
Best for Organizations needing integrations and AI tools Teams wanting integrated calling and 3,000 listed
Pricing model Paid Paid
Starting price — $19.99/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Docs · 24/7 Email, Phone, Docs · 24/7
Compliance SOC 2 SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 300+ integrations 3,000+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Avaya Cloud Office 0/3 · net2phone UNITE 0/3
Business phone Not checked yet Not checked yet
Video meetings Not checked yet Not checked yet
Team messaging Not checked yet Not checked yet
Specs
Meeting participants Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Combines voice, team messaging, file sharing, and video meetings
  • Lists 300+ integrations, including Salesforce and Microsoft Teams
  • AI call transcription and meeting summaries are available
  • Business calling with auto attendant, custom routing, and voicemail transcription
  • Professional adds international calling, full video, group messaging, and AI summaries
  • Supports web, iOS, Android, API access, and 3,000 listed integrations
Cons
  • Paid service with no free plan
  • Advanced call handling and real-time analytics are in Premium
  • Support channels listed are documentation
  • No free plan is available
  • Essentials includes limited video conferencing
  • Displayed starting prices use annual billing and a 36-month term
Our verdict

Avaya Cloud Office brings business calling, messaging, file sharing, video meetings, conferencing, call handling, and analytics into a cloud communications service. It is aimed at organizations supporting office, remote, and mobile…

Read the review →

net2phone UNITE is a cloud unified communications platform for small businesses, mid-market teams, and enterprises that want calling, messaging, video, and AI capabilities in one service. Its business phone system supports browser calling,…

Read the review →
  1. Avaya Cloud OfficeUnified Communications as a Service 9.1Paid
  2. net2phone UNITEUnified Communications as a Service 8.6Paid

Strengths and trade-offs

  • Avaya Cloud Office — where it wins

    • Combines voice, team messaging, file sharing, and video meetings
    • Lists 300+ integrations, including Salesforce and Microsoft Teams
    • AI call transcription and meeting summaries are available

    Where it doesn't

    • Paid service with no free plan
    • Advanced call handling and real-time analytics are in Premium
    • Support channels listed are documentation

  • net2phone UNITE — where it wins

    • Business calling with auto attendant, custom routing, and voicemail transcription
    • Professional adds international calling, full video, group messaging, and AI summaries
    • Supports web, iOS, Android, API access, and 3,000 listed integrations

    Where it doesn't

    • No free plan is available
    • Essentials includes limited video conferencing
    • Displayed starting prices use annual billing and a 36-month term

More comparisons

All unified communications as a service comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update