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Head-to-head · Communication Platform as a Service (cPaaS) Platforms

8x8 CPaaS Voice vs LiveKit Agents

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score 8x8 CPaaS Voice #6 in Communication Platform as a Service (cPaaS) Platforms 8.7/10 Pricing on request ✓ 1 of 6 features Visit 8x8
LiveKit Agents #8 in Communication Platform as a Service (cPaaS) Platforms 7.9/10 Free plan Free plan✓ 0 of 6 features Visit LiveKit Agents

8x8 CPaaS Voice leads on 0 checks, LiveKit Agents on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score8x8 CPaaS Voice · 8.7/10
  • Free planonly LiveKit Agents
  • Most features8x8 CPaaS Voice · 1 of 6

8x8 CPaaS Voice scores higher on our rubric for communication platform as a service (cpaas) platforms: 8.7 against 7.9 out of 10; our editors rank them #6 and #8.

LiveKit Agents offers free plan; 8x8 CPaaS Voice doesn't.

8x8 CPaaS Voice is the better fit for organizations embedding programmable voice workflows. LiveKit Agents is the better fit for builders creating real-time voice AI agents.

  • 8x8 CPaaS Voice fits best

    Organizations embedding programmable voice workflows

  • LiveKit Agents fits best

    Builders creating real-time voice AI agents

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 8x8 CPaaS Voice 8.7/10 Visit ↗ LiveKit Agents 7.9/10 Visit ↗
At a glance
Editor score 8.7 7.9
Ranking #6 in Communication Platform as a Service (cPaaS) Platforms #8 in Communication Platform as a Service (cPaaS) Platforms
Best for Organizations embedding programmable voice workflows Builders creating real-time voice AI agents
Pricing model Paid Free plan + paid
Starting price Pricing on request $50/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud Self-hosted
Features 8x8 CPaaS Voice 1/6 · LiveKit Agents 0/6
SMS messaging Not checked yet Not checked yet
Voice calling Not checked yet Not checked yet
Video communications Not checked yet Not checked yet
WhatsApp channel Not checked yet Not checked yet
Phone numbers ✓ (best) Not checked yet
No-code builder Not checked yet Not checked yet
Specs
Supported countries Not checked yet Not checked yet
Our review
Pros
  • Controls inbound and outbound calls through REST APIs
  • Includes telephone-number provisioning and call recording
  • Supports application-integrated call workflows
  • Open-source framework with LiveKit Cloud and self-hosted deployment options
  • Inbound and outbound telephony with SIP, transfers, and human handoffs
  • Pluggable model integrations plus testing, recordings, transcripts, and traces
Cons
  • Pricing requires contacting sales
  • Focused on programmable voice rather than a broad channel mix
  • Support channels are limited to documentation and email
  • More specialized for AI-agent workflows than general-purpose cPaaS
  • The Scale plan costs $500 per month
  • Telephony workflows depend on phone numbers or SIP providers
Our verdict

8x8 CPaaS Voice is a cloud communications API product for developers and businesses embedding telephone calling in applications. Its inbound and outbound call controls, number provisioning, and call-management capabilities suit…

Read the review →

LiveKit Agents combines an open-source framework with a cloud platform for realtime, programmable voice and multimodal AI agents. It is aimed at developers and teams creating conversational voice applications and other realtime AI…

Read the review →
  1. 8x8 CPaaS VoiceCommunication Platform as a Service (cPaaS) Platforms 8.7Pricing on request
  2. LiveKit AgentsCommunication Platform as a Service (cPaaS) Platforms 7.9Free plan

Strengths and trade-offs

  • 8x8 CPaaS Voice — where it wins

    • Controls inbound and outbound calls through REST APIs
    • Includes telephone-number provisioning and call recording
    • Supports application-integrated call workflows

    Where it doesn't

    • Pricing requires contacting sales
    • Focused on programmable voice rather than a broad channel mix
    • Support channels are limited to documentation and email

  • LiveKit Agents — where it wins

    • Open-source framework with LiveKit Cloud and self-hosted deployment options
    • Inbound and outbound telephony with SIP, transfers, and human handoffs
    • Pluggable model integrations plus testing, recordings, transcripts, and traces

    Where it doesn't

    • More specialized for AI-agent workflows than general-purpose cPaaS
    • The Scale plan costs $500 per month
    • Telephony workflows depend on phone numbers or SIP providers
  • 8x8 CPaaS Voice8.7/10 · Pricing on request

    A cloud API for embedding inbound and outbound calling into business applications.

    Visit 8x8Full verdict →
  • LiveKit Agents7.9/10 · Free plan

    A focused platform for building and operating realtime voice and multimodal AI agents.

    Visit LiveKit AgentsFull verdict →

More comparisons

All communication platform as a service (cPaaS) platforms comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update