Most eligible Fortnite Item Shop cosmetics bought with V-Bucks can be refunded in one of two ways: cancel the purchase within 24 hours if the item has not been used or equipped, or use a Return Ticket for an eligible purchase from the last 30 days. Both options remove the item and return its V-Bucks; a confirmed return cannot be undone. Epic Games Support explains the current rules and controls.
Choose Cancel Purchase or a Return Ticket
These are the two self-service options for eligible V-Bucks purchases from the Fortnite Item Shop. The main differences are the time limit and whether you spend a ticket.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
Fortnite eGift Card | $50.00 | Buy on Amazon |
| 2 |
|
Fortnite eGift Card | $15.00 | Buy on Amazon |
| 3 |
|
Fortnite Physical Gift Card | $30.00 | Buy on Amazon |
| 4 |
|
Fortnite Physical Gift Card | $50.00 | Buy on Amazon |
| 5 |
|
Fortnite eGift Card | $25.00 | Buy on Amazon |
| Option | When it applies | Ticket cost | Condition |
|---|---|---|---|
| Cancel Purchase | Within 24 hours of purchase | None | The item must not have been used or equipped in any game mode. |
| Return Ticket | For an eligible purchase made within the last 30 days | One ticket | You must have a ticket available. |
Either route removes the returned item and refunds its V-Bucks. Once you confirm, the return is final.
How to refund a Fortnite skin
Use the Fortnite client or the web Item Shop. Menu wording may change, so use the closest matching labels in the current version.
Quick wins for a faster PC:
Clear out junk files and repair common Windows errorsFree Scan →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →#1 Best Overall
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
In Fortnite
- Open the player menu.
- Select Support and Refunds.
- Choose Return or cancel purchase.
- Select the purchase you want to return.
- Review what will be removed, then confirm if the details are correct.
On the web
- Sign in to the Fortnite Item Shop.
- Open the player menu and select Return and Cancel Purchases.
- Choose Show Purchases.
- Select the purchase, review the items affected, and confirm.
Check the confirmation screen carefully. If the purchase was a bundle, the entire bundle must be returned together. A confirmed return cannot be reversed.
How Return Tickets work
- An account starts with three Return Tickets and can hold no more than three.
- Epic adds one ticket every 365 days if the account has fewer than three tickets.
- Each ticket can be used for an eligible purchase made within the previous 30 days.
If you have no ticket and the 24-hour Cancel Purchase period has passed, Epic says the purchase cannot be refunded through these controls. Epic Support cannot grant extra tickets.
Rank #2
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
Which purchases are excluded?
Return Tickets and Cancel Purchase do not cover every Fortnite purchase. Epic lists these exclusions:
- Passes, Pass Levels, and Premium Reward Tracks.
- Gifted purchases and Level Up Quest Packs.
- Certain Save the World items.
- Developer-made island purchases.
- Battle Pass rewards earned through gameplay.
Epic says some cosmetics may qualify for a tokenless refund in special circumstances, but this is limited to specific items and is not available for every request. It is not a general way to save a Return Ticket.
Rank #3
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
Use the refund route for the payment method
The Fortnite Return Ticket process is for eligible Item Shop purchases made with V-Bucks. If you paid through a console or mobile storefront whose payment system Epic does not manage, follow that storefront’s refund process; its policies determine whether a refund is granted. Epic’s Fortnite refund guidance distinguishes those purchases from the V-Bucks self-service controls.
Epic Games Store game refunds are separate from Fortnite Item Shop returns. Eligible Epic Games Store purchases use a different process through the account’s Transactions page and have their own rules. See Epic’s Epic Games Store refund instructions.
Quick Recap
Best Value
- Redeemable on accounts in the United States and in U.S. Dollars.
- Gift card must be redeemed at EpicGames.com/redeem. This gift card WILL NOT work if redeemed directly on a console device (PlayStation, Xbox, Nintendo Switch, etc.)
- If you play Fortnite experiences on a console device, you need to link your Epic Games account to your console account(s) so items purchased at Fortnite.com/item-shop appear across all of your linked accounts
- Requires internet connection, valid Epic account and prior acceptance of the terms
- Redemption: Online
Rank #4
- An Epic Games account is required to redeem an Epic Games Store Card code
- If playing on a console platform (PlayStation Network, Xbox Live, Nintendo Switch or Mobile) you need to link your Epic Games account to that gaming platform (one time) to redeem your gift card code
- The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox Live, Nintendo Switch, Mobile, etc.)
- Note: Nintendo devices do not support Fortnite Shared Wallet, so V-Bucks purchased using your account balance will not show up on your Nintendo device. However, if you purchase items in the web Item Shop — or another platform where you play Fortnite — those items will be available in your Locker across all platforms.
- Redemption: Online
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
